Client Advisor

2 weeks ago

Melbourne, Victoria, Australia Kieser Full time

**Company Description** Kieser is an integrated Physiotherapy, Rehabilitation, Strength & Conditioning Clinic with a team of Physiotherapists, Exercise Physiologists and Exercise Scientists.**

Accelerate your career in customer service and healthcare by joining the Kieser team as their new Client Advisor. This is a concierge customer service role suitable for someone who is bubbly, confident and has prior customer service experience.

Client Advisors are Kieser's concierge service. We're energetic, positive, friendly and outgoing people with exceptional customer service, sales and communication skills. We have an A+ attitude, an eye for detail and are the go-to person to answer questions and solve problems for our clients and colleagues.

**As a Client Advisor you will**:

- Welcome every client with enthusiasm and care
- Deliver outstanding client experiences
- Coordinate appointments / manage clinic diary
- Process client payments (EFT, HiCaps, cash, online payments)
- Promote Kieser's services
- Provide administrative support to our team and the clinic
- Host our clients like they're your favourite dinner guests

We are looking for someone who thrives working in a busy, client-facing environment. This role is ideal for someone looking to join a high-performing team, that is interested in healthcare and living an active lifestyle.
**Qualifications**
- Essential: Year 12 graduate
- Essential: Experience using software systems and computers
- Preferred: Experience processing card payments & cash handling
- Preferred: 1+ year experience in customer service, hosting or reception
- Preferred: Experience in medical, allied health or front of house hospitality environments

**Additional Information**
- Ongoing role
- Client Advisor shift times** **in clinic are between between Mon-Fri 7.30am - 8pm
- Salary is aligned to tiers in the Health Professionals and Support Services Award 2020 - position begins at Level 3
- Kieser is an inclusive workplace and we encourage people from all backgrounds to apply

**Benefits**:

- Induction training conducted in clinic and at our Head Office training facility
- Access to our state-of-the-art strength and conditioning facility without charge + concessional fees for family members on both physio/EP and memberships
- Ongoing training and development
- Brilliant career pathways within the Kieser network
- Kieser Wellbeing Program
- 1 day of Kieser recharge leave and a half day of birthday leave (In addition to your annual and personal leave)
- $1500 PD allowance for contracted team members

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