Senior Fleet Operations Consultant

1 week ago

Sydney, New South Wales, Australia Bebeefleetservices Full time

About this role:
We are seeking a senior consultant to lead the successful operation of our fleet services function.
This individual will support the fleet services manager in guiding the team to deliver exceptional customer outcomes, with a strong focus on compliance, quality assurance, process improvement, and stakeholder engagement. The ideal candidate will set the benchmark for team culture and performance, driving efficiency and excellence across the function.
Key responsibilities:
Process management:
Manage operational and administrative processes, including fuel card ordering/cancellation, infringements, and tolls.
Contribute to process and system improvements to enhance compliance and efficiency.
Deliver on agreed service level agreements and key performance indicators.
Customer experience:
Resolve customer cases and queries within required timeframes.
Support customers and internal stakeholders with resolution management.
Build and maintain strong working relationships across teams and external partners.
Team development:
Support the fleet services manager with process documentation and communications.
Act as an escalation point, providing direction and problem-solving support.
Coach, develop, and cross-train team members across functional areas.
Foster a collaborative, positive, and high-performing team environment.
Operational support:
Provide support to the wider operations team as required.
Monitor productivity, quality, and performance within fleet services.
You will bring:
Minimum 3 years' experience in administration and/or customer service, with exposure to complex issue resolution.
Strong analytical and problem-solving skills, with the ability to interpret data and identify trends.
Excellent time management, organization, and the ability to manage competing priorities in a high-volume environment.
Proven ability to build strong relationships and liaise effectively across all levels of the business.
Professional communication skills, both verbal and written.
Adaptable and flexible in responding to diverse customer queries.
Demonstrated ability to coach, mentor, and inspire colleagues to enhance team capability.
A strong commitment to customer service, process improvement, and quality outcomes.

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