Application Support Analyst

5 days ago

Perth, Western Australia Inx Software Full time

A highly supportive team with access to rewards and benefits
- Flexible working options to support your well-being and productivity
- Stay motivated and healthy with our health and wellness perks

**About INX Software**

We exist to deliver deeply aware intelligent software, enabling organisations globally to protect people, become custodians of the planet and be responsible global citizens.

As a trusted leader of fully integrated environment, health, and safety solutions we drive the creation of safer, smarter, and sustainable workplaces. Our cloud-based software and mobile-capable solutions are standard across high-risk and complex operations including mining, utilities, oil & gas, and government sectors, with over 240 enterprise clients and up to 1 million licensed users to date.

**A little about the role**

We are currently looking for 2 full-time Application Support Analysts to join our expanding global business on a **3-month fixed term contract**. We are looking for one Application Support Analyst to be based in our Perth Office and the other to be based in our Adelaide Office to support our operating hour needs.

As an Application Support Analyst, you will be working as part of the Customer Support team assisting our clients with their technical queries. Being able to drive client satisfaction, work with multiple teams, and manage your time effectively, will be a key part of this role.

In this role, you will:

- Get to know the INX products inside out.
- Have a great understanding of Technology.
- Provide a level of frontline support to INX Customers.
- Ensure that all support tickets are logged, managed, and resolved effectively.
- Engage and collaborate with internal teams to resolve support tickets.
- Work 7.6 hours a day between 8 am - 8 pm on a rotating shift pattern.

**A little about you**

We're looking for somebody that is positive, enthusiastic, and has a cucustomer-centricttitude. You will have excellent written and oral communication skills, with a natural analytical approach to problem-solving.

You will need to have:

- Proven customer service skills with a focus on customer outcomes.
- Highly organised with good time management skills and the ability to multitask.
- Able to prioritise workloads and meet deadlines.
- Basic SQL skills are highly desirable.
- A tertiary qualification in a technology-related discipline is advantageous to the role but not essential.

**Join INX for a Fulfilling Work Experience**

At INX, our employees are the cornerstone of our success. We value your contributions and ideas, creating an environment where you're truly appreciated. Our benefits include:

- Flexible Work for Work-Life Harmony. That's why we offer flexible work arrangements such as hybrid options, flexible hours, compressed work weeks and more.
- Learning and development platforms to foster personal and professional growth.
- Our comprehensive Employee Assistance Program provides confidential counselling and resources to help you thrive.
- Stay motivated and healthy with corporate gym discounts and luxury benefits like Corporate Lexus perks.
- Enjoy cashback discounts and exclusive deals through our Rewards platform, our way of appreciating your hard work.

Join INX for a supportive environment, flexible work, growth opportunities, and a range of perks that enrich your life.

  • Application Support Analyst

    7 days ago

    Perth, Western Australia Department of Training and Workforce Development Full time $90,000 - $120,000 per year

    Permanent AppointmentThe DepartmentAt the Department of Training and Workforce Development we support Western Australia's training system to develop the skills and capabilities needed to transform lives while creating strong and vibrant businesses, communities, and the economy.We're an equal opportunity employer and encourage people with diverse backgrounds...

  • Application Support Analyst

    5 days ago

    Perth, Western Australia Emeco Full time

    **Application Support Analyst****About the position**- Trouble shoot and resolve issues reported by clients on software defects.- Provide technical support in the maintenance of system integration software packages and interfaces.**We are looking for**:- Relevant experience supporting typical corporate systems (HR, finance, asset management, etc.)- Some...

  • Applications Support Analyst

    4 days ago

    Perth, Western Australia Techtronic Industries (Tti) Full time

    Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like MILWAUKEE, RYOBI, AEG, VAX and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling...

  • Application Analyst

    3 days ago

    Perth, Western Australia Zone It Solutions Full time

    We are looking for an Application Analyst with SCADA experience for a role based in Perth location.**Requirements**:- Development and integration capabilities using NodeRED, JS, Python- Development of SCADA/HMI Screens and Reporting, dashboarding, and alarming- Experience in the Timeseries database- Knowledge of IIoT network configuration and cyber- Having...

  • Application Support Analyst

    2 days ago

    Perth, Western Australia Caterpillar Financial Services Corporation Full time

    Overview Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.We don't just...

  • Application Support Analyst

    5 days ago

    Perth, Western Australia Caterpillar Financial Services Corporation Full time

    OverviewCareer Area: Product SupportJob Description: Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.We don't just...

  • Intelligence Analyst/Coordinator/Manager

    6 days ago

    Perth, Western Australia Risk Support Group Pty Ltd Full time

    Add expected salary to your profile for insightsRisk Support Group is a trusted partner in risk support, allowing clients to focus on opportunity and purpose, while managing their risks.Effective risk support is based on the right combination of expertise, intelligence, and adaptive technology. Our approach helps our clients to develop more effective,...

  • Application Support Analyst

    4 days ago

    Perth, Western Australia Arc Infrastructure Full time

    Closing Date: 30/11/2024Job Type: Permanent - Full TimeLocation: Perth AirportJob Category: ITArc Infrastructure manages and develops transport infrastructure assets that support growth and create jobs in WA. Rail is at the heart of our business, and the 5,500km rail network is the backbone of freight transport in Western Australia from the diverse Midwest...

  • Junior/Graduate Applications Analyst

    6 days ago

    Perth, Western Australia acQuire Technology Solutions Full time $104,000 - $130,878 per year

    Does this sound like the big picture of your career?You are a recent or early-career Information Technology professional with an interest in application support and business systems, looking for versatile work at a globally growing software companyYou are motivated by challenging work and achievable professional goalsYou want to contribute your ideas and...

  • It Support Analyst

    5 days ago

    Perth, Western Australia Hnz Global Full time

    **IT Support Analyst**- Perth- Monday - Friday Roster- Permanent Full Time Position**The company**PHI is a global leader in helicopter services. In the Asia Pacific (APAC) region, PHI takes on some of the most challenging assignments in aviation to deliver high quality helicopter support for energy customers and search and rescue authorities.We are one of...