Customer Service Officer

2 weeks ago

Perth, Western Australia Hudson Australia Full time

flexhive is your on-demand talent platform. We seek Customer Service Representatives, Officers and Call Centre operators across Perth for temporary contracts in various industries.

flex**hive** is your on-demand talent platform. We are currently seeking Customer Service & Contact Centre Operators in Perth. Our clients in the commercial and public sectors - mainly in financial services, government agencies & SMEs - are now looking for Customer Service Representatives.

We are open to talent with previous retail & hospitality experience.

**Our Customer Service representative positions**:

- **10+** jobs in Perth
- Hourly rate ranges between $29 to $40 + Super upon experience
- Most jobs are in urban locations and close to public transport
- Temp to perm, renewal or extension oppportunities
- Paid training & induction from most of our clients
- Easy to fill timesheet, on-time payment and option for Real-Time Remuneration
- Training & development from most of our clients

**Duties and responsibilities**

Customer Service roles are different every day, so there will never be a dull moment You will be primarily phone-based and will deal with enquiries from existing customers following any issues through to completion.

The Customer Service Officer and Representative will be responsible for the following, but not limited to:

- Display intermediate computer literacy skills and the ability to follow a process/script
- Build strong relationships with new and existing customer
- Process and track orders, and assist clients with transactions and inquiries
- Work effectively as part of a team environment to achieve own and team objectives
- Manage time and organise own workload against performance expectations
- Ensure all administrative compliance requirements, data entry and an efficient client engagement journey are met

**Your experience**

The role demands professionalism, organisation, and a commercial attitude towards all levels of customers and staff:

- Previous experience (ideally min. 12 months) in Customer Service
- Experience in a high paced environment
- Proficient/clear communication skills
- Competent data entry skills
- Proficient with computers and the ability to quickly learn new systems
- Reliability, Adaptability and Punctuality
- We're open to Working Holiday Visas. Please note that we need a valid visa for the entire contract duration - usually from 3 to 9 months._

As a member of our talent pool, you'll get the opportunity to become a _flexstarter_ and access a range of pre-employment & employment perks such as 50+ retail savings, super fund preferential rate or a learning platform (coming in Spring).

By applying, you will not only be considered for one job but get the chance to enter our talent pool and receive more work opportunities. Our recruitment process has three simple steps:

- Application _(you're here)_
- Work preferences survey
- Online chat interview
- Get shortlisted for this role or receive more job opportunities

***

**flexhive by Hudson opens a world of flexible jobs at your fingertips.
We employ 100+ staff, pay over 1200 temps in Australia & New Zealand and grow weekly.

flexhive is part of Hudson Recruitment Group, one of APAC's most prominent independent recruitment agencies.

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