Customer Due Diligence Officer

3 days ago

Brisbane, Queensland, Australia Great Southern Bank Full time

Great Southern Bank has an exciting opportunity for a new Customer Due Diligence Officer to join the Financial Crime team In this role, you will be responsible for delivering Great Southern Bank's Ongoing Customer Due Diligence obligations including 'Know Your Customer' (KYC) requirements. You will deliver the operational implementation of Great Southern Bank's Anti-Money Laundering & Counter Terrorism Financing Program, ensuring the compliant delivery of all relevant responsibilities and obligations to support the effective management of our financial crime risks. You will ensure the Customer Due Diligence Team's operational compliance with regulatory standards by executing to processes and procedures designed to achieve the same.

**Your Responsibilities**:
As the Customer Due Diligence Officer you are responsible for the delivery of processes that operationalise Great Southern Bank's Ongoing Customer Due Diligence obligations as set out in Chapter 15 of the AML/CTF Rules and the Bank's AML/CTF Program, with a specific focus to Know Your Customer obligations.
- You show high attention to quality, completeness and efficiency in the execution of relevant processes and in your management of your daily duties, ensuring all compliance commitments are met
- You actively contribute to achieving all targets and service level agreements
- You cultivate and foster professional and effective working relationships with your peers, leaders and key stakeholders
- You are committed to continuous improvement and are always looking for ways to improve our business

The role requires a customer focused individual who possesses a high level of attention to detail and who is relentless in the pursuit of excellence in your role and in the broader financial crime team.

**About you**:

- Experience in a similar role, specifically working and supporting customer onboarding and/or KYC
- Demonstrated understanding of identification and verification including KYC/AML regulatory compliance documents
- Proven customer service orientation with clear accountability and ownership of delivery outcomes
- Demonstrated analytical thinking and problem solving with a high attention to detail

**A little bit about us**
For over 75 years, we've been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.

We're ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.
- We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team. If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you_
- At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._

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