Clinical Practice Advisor

Critical role to support continued business growth
- Permanent Full-Time opportunity (hybrid role)
- Work with various stakeholders across the business to drive best practice

**About CareChoice**

CareChoice is a NDIS, DFFH / Human Services Standard and TAC/ WorkSafe registered disability and youth services provider. We deliver a wide range of services and provide complex support across the Disability, Out of Home Care (OoHC) and Private Aged Care sectors in a range of settings including home care, residential, community and Specialist Disability Accommodation.

CareChoice is committed to service excellence and works closely with clients, their families, and key stakeholders to ensure individuals receive the very best person-centred care. The CareChoice team are passionate about their work and pride themselves in delivering an exceptional calibre of service.

**Our values**:
Our philosophy of service provision is based upon our values of:

- ** People, First**:

- **Brilliant Together**:

- **Bring Our Best. Always**:

- **Relentless Optimism**

**Benefits & culture**

CareChoice is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

As a CareChoice employee, benefits you'll be able to take advantage of include:

- Employee Pathways Scholarships
- Employee Support Fund
- Free ongoing training and development
- Annual recognition awards
- Paid Pregnancy loss leave for either parent
- Flexible work
- A number of employee wellness platforms including EAP and Care4U, free flu shots and travel discounts.
- Discounts with major retailers including:

- Car and Health Insurance
- Fuel
- Groceries and food
- Gas, Electricity, Internet, and Mobile Phones
- Pet supplies
- Movie tickets
- Other major retailers such as Catch, Myer, Kmart, Big W, JB Hi Fi plus many more.
- Monthly Recognition & Reward for Employee of the Month
- Service Recognition Program
- Career development opportunities including secondments and Job-Ride-A-Long program

From the moment you step through our doors, you'll feel welcome and supported to do your best work and really make a difference in people's lives.

**About the opportunity**

This business critical role will report directly to the Chief Operations Officer and work closely with senior stakeholders across the business. The Clinical Practice Advisor is most integral to the delivery of a high level of quality supports for individuals with complex needs.

The principle purpose of this role is to ensure that complex clients receive the highest level of supports within a human rights framework, that builds on an evidence-based approach focussing on increasing a person's quality of life and real goal attainment.

A day in the life as the Clinical Practice Advisor with CareChoice, some of your key tasks will include:

- Develop, review, and manage clinical policies and procedures
- Chair and lead clinical governance committee
- Develop and contribute towards education and training material
- Effectively building, maintaining and retaining relationships with the
company's clients, ensuring clients are in receipt of an excellent service;
- Ensuring that the company is able to effectively build, maintain and retain
relationships with the company's employees.
- Confirming the company is able to effectively build, maintain and retain
relationships with the company's stakeholders (new and existing).
- Ensuring that CareChoice clients' needs are met in a way that improves
customer satisfaction and enhances service delivery.
- Confirming the company's services are delivered at best practise standards,
by continuously seeking to improve service delivery and streamlining
business operations.
- Ensuring effective risk management strategies are in place and practised
for all service provision streams of the company.
- Ensuring service delivery complies with industry standards, HR and legal
requirements and established company policies and procedures.
- Effective quality management systems are in place with an
emphasis placed on continuous quality improvement for the company
- leading audits as required (including but not exclusive to DHHS standards,
NDIS legislation, ISO9001 and NQS).
- A clear desire and active contribution towards building and increasing the
company's client portfolio.
- Ensuring that all company work practices are in line with budgetary
specifications.
- Providing effective leadership and delegation to team members with a
strong focus on a positive company culture.
- Please note - The role of Clinical Practice Advisor occasionally requires and includes on call duties, _as per the on call 2nd line call roster._

**About you**

Excellent leadership, clinical assessment, risk management, decision-making, rapport building, problem-solving,