Customer Service Representative

2 weeks ago

Launceston, Tasmania, Australia Mystate Bank Full time

Overview
Are you a driven and customer-focused individual with a passion for delivering exceptional service? MyState is seeking a dynamic Customer Service Representative to become the face and voice of our bank. As a key member of our retail team, you will be the first point of contact for our valued customers, assisting them with their everyday banking needs.
This fixed term role, running for approximately nine months is a great opportunity for anyone looking to dip their feet into the finance sector.
Responsibilities
Be the first point of contact for customers, assisting them with everyday banking needs.
Assist customers with transactions and introduce them to MyState\'s banking options.
Engage with customers to support their needs and contribute to a positive customer experience.
Participate in dedicated time for learning and development to grow in finance, banking, and retail.
Qualifications and Skills
Effective communication skills.
Strong problem-solving abilities.
Commitment to exceptional customer service.
Ability to connect with customers, resolve issues efficiently, and maintain a positive and professional demeanor.
About Us
Oh hi We\u2019re MyState. You might know us as Tasmania\u2019s local bank, but our group also includes TPT Wealth.
Now employing over 350 people and offering products and services all around Australia, MyState Limited is growing quickly, both in and outside of Tassie. It\u2019s a really exciting time to join our team. We\u2019re determined to do things in ways they\u2019ve never been done before and make a real difference in the lives of our customers.
We know we\u2019re better when we\u2019re in this together and only win when our people, customers, and community win too.
Our strategy is bold and brave, and we\u2019re growing quickly. That means lots of failing, learning, and trying again. It takes energy and courage to chase the better every day. Does that sound like you? Could you be the next person we\u2019re looking for?
How to Apply
To request a position description or for any further information, please get in touch with us at
Apply Now To apply for this role, click "Apply Now" by midnight Sunday 21st of September 2025. As part of your application, please provide a cover letter outlining who you are and why you are applying for this role.
Employment with MyState is subject to a Bankruptcy, Police, and Credit check to verify your suitability to work in the finance sector.
Equal Opportunity
MyState Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for everyone that works with us. All applicants will be considered for employment regardless of their race, religion, gender identity, sexual orientation, age, or disability.
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