Customer Service Representative

3 days ago

Launceston, Tasmania, Australia Bluescope Full time

Full-time

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

**The Opportunity**

Come and discover the opportunity to join our Lysaght business in our **Launceston team** as a **Customer Service Representative**. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

**This is a Monday to Friday, opportunity.**

**What Will You Do?**

This role will offer variety and scope for an enthusiastic team player who enjoys the full spectrum of a busy workplace. In addition to general sales and customer service duties, you'll be responsible for the following**:

- Manage customer relationships and take ownership of customer experience from enquiry to post delivery
- collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
- prepare and follow up on customer quotes, whilst supporting our sales teams and branches across Australia
- providing internal support and regular feedback to our sales teams with customer and competitor information
- resolve issues and seek ways to improve the customer's experience
- ensure that tasks are completed in a timely manner and systems updated accordingly

**More About You**

You will enjoy working in a team environment and bring:

- excellent communication, negotiation and interpersonal skills
- a strong customer focus with the ability to resolve issues effectively and efficiently
- the ability to pick up new and custom IT systems quickly
- a proactive approach in building constructive and effective relationships
- a high attention to detail and ability to complete multiple tasks simultaneously
- a commitment to your own safety and well-being while caring for others

**What's in it For You**
- Ongoing career development opportunities
- Ongoing training
- Employee benefits with discounts on health and wellbeing products and services
- Team lunches
- Team building activities
- Employee Assistance Program

**Together we can make a world of difference.**
- Applications close Friday 18th July 2025_

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