Unit Manager I Engagement, Media

**POSITION DESCRIPTION -**Unit Manager**Engagement, Media & Events**

**Position Title**Unit Manager, Engagement Media & Events

**Position Number(s)**1311

**Classification**Level 8

**People Leader**Manager Customer Experience

**Department**Corporate Services

**Division**Customer Experience

**Key Relationships**All departments, Elected Members, Community

**Our Purpose**

To improve our residents' quality of life; continuously,

smartly and efficiently.

Six themes in our Community Vision represent the

shared value and aspirations that will guide how our

city develops - liveable, valuing nature, engaged,

prosperous, innovative and connected.

**City of Marion Values**

Our values are critical to us as they help drive

behaviours that will enable us to achieve the Council's

vision.**

With the community and safety at the forefront of

everything we do, Marion values:
**Respect,** **Integrity,** **Achievement, Innovation**

PD - Unit Manager Engagement, Media and Events - December 2022 1

**POSITION DESCRIPTION -**Unit Manager**Engagement, Media & Events**

**Purpose**

The Unit Manager, Engagement, Media & Events position is critical to ensuring that Council has a strategic

and integrated approach to its media, engagement and events functions. Working closely with Elected

Members, internal partners, the community and external stakeholders, the Unit Manager, Engagement,

Media & Events will lead the development of a strategic, pro-active and integrated approach to community

engagement, media management, and civic events across the organisation.

Working under broad direction, the role is responsible for providing leadership in the City of Marion's

engagement between the organisation, Elected Members and the community, as well as in best practice

approaches to building organisational capability in community engagement. It will also lead the strategic

management of media and engagement activities for the organisation, and the development and

implementation of key engagement projects, with the aim of building public trust and confidence,

increasing community engagement and strengthening civic participation.

As a leader in the organisation, the role have the customer and the broader community at the centre to
provide the highest level of service and role-model the values of the organisation both externally and
internally.

**Key Responsibilities and Outcomes**
- Lead a multi-disciplinary team and foster a team culture focused on a strategic and proactive

approach to community engagement, media management and events management.
- Lead the team to build public trust and confidence in Council through genuine, strong and

meaningful community engagement and through proactive media management.
- Liaise and maintain strong relationships with the Mayor and Elected Members on strategic, policy

and operational Council matters.
- Develop strong internal business partner relationships across the organisation to ensure optimum

organisation-wide impact on best-practice approaches to community engagement in all capital

and other projects.
- Promote and deliver a strong customer service to external stakeholders and internal departments

and the community, including through the 'Making Marion' community engagement portal.
- Develop and implement key community engagement
- Provide strategic advice to the Mayor, Elected Members and the Chief Executive Officer on the

management of community and media relationships and ensure an integrated, organisation-wide

approach to the management of these issues.
- Develop plans and implement key community engagement projects for the organisation.
- Develop strategic framework for community engagement (IA recommendations) to ensure that

Council's consultation policies are robust and promote community participation.
- Develop and implement effective tools and techniques to build organisational capability.
- Oversee the provision of media responses, briefing notes, speeches and presentations for the

Mayor and Executive Leadership Team.
- Develop and lead Council's Annual Community Satisfaction Survey, analysing and interpreting

findings and reporting to Council on outcomes.
- Prepare and coordinate reports to Council on community engagement outcomes, using analysis

of related data, community engagement outcomes, information and media trends, to inform

decision-making and policy setting.
- Develop and implement an effective customer-centric business partnering approach and review

regularly with a continuous improvement focus
- Oversee the planning and production of high-quality civic events, Citizenship Ceremonies and

significant Council events._ _
- Provide effective coaching, mentoring and support to team members.

PD - Unit Manager Engagement, Media and Events - December 2022 2

**POSITION DESCRIPTION -**Unit Manager**Engagement, Media & Events**
- Ensure all mandatory and legislative requirements are understood and met_ _
- Comply with existing Work, Health and S