Emergency Response Operator

4 days ago

Brisbane, Queensland, Australia Tunstall Apac Full time

**About us**

As part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families.

**Purpose of the role**

We have a part-time role available where you'll be part of a unified team of operators supporting a wonderful group of clients. The position is an over the phone client-facing role, which is vital for us to provide the excellent customer service and response support our clients require.

**Responsibilities**
- Answer a variety of medical alarm activations, from emergency assistance calls to general testing and troubleshooting
- Provide reassurance and peace of mind to our customers and their family members
- Notify the ambulance services and communicate critical emergency details

**Experience and Requirements**
- Engaging 'people person' with the ability to demonstrate empathy
- Proven experience in customer service and exceptional listening skills
- Excellent resilience
- Computer literate, ability to pick up new systems quickly and accurate typing skills
- First aid certificate, or willing to get one
- A team player who will add to our already amazing workplace culture
- Someone who is looking for the long-term career stability that we can provide

**Flexibility**

The role is a permanent part-time position working 30.4 hours per week. Our busiest times of day are 8am to 11am on weekdays, however, given that we are a 24/7 business, we have shifts to suit most people, so please let us know what hours and days suit you and we will see if we can make that work

We happily offer remote working opportunities for fully trained staff (it generally takes around 3-6 months to get fully trained), who have a strong work ethic, suitable computer equipment and good internet access at their homes.

**Why us?**

We offer our employees:

- Flexible remote working opportunities, once trained
- Above Award rates paid
- 5 Weeks' Annual Leave for shift workers
- Great induction and orientation process to welcome you onboard
- Free onsite and close-by street parking
- Opportunities for training and development so you can grow within your role and throughout the company
- Fun and regular staff events - we love food
- Onsite gym and coffee machine
- Instant and yearly recognition awards
- Warm and friendly culture
- Free counselling service with a focus on mental wellbeing
- Discounts and benefits

**Diversity & Inclusion**

We're passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. At Tunstall, you'll find a place where you're valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. Each Tunstall colleague has a superpower they're unique. No one else is them, and we think that's special. Come and join our mission and be part of our team, our One Tunstall team.

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