Conference & Events Operations Manager

2 weeks ago

Gold Coast, Queensland, Australia Sofitel Full time

Company Description
**Our Hotel**

Sofitel Gold Coast Broadbeach is a luxurious five-star hotel located in the heart of Broadbeach. We are situated just 200m from patrolled beaches and our hotel features 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views.

We are an equal opportunity employer who strives for excellence and customer satisfaction.

**Job Description**:
We are seeking a passionate and innovative Conference and Events Operations Manager to join our team. This is a 'hands on' role and working alongside your team you will deliver exceptional service to our guests making their experience at the Sofitel Gold Coast Broadbeach "Magnifique".

**The Role**
- Ensuring conference, functions and events are operated in an efficient and profitable manner
- Ensuring team members are trained and competent in all service procedures to ensure a luxury guest experience
- Ensuring the ordering and replenishment of all stock required for the efficient and smooth running of the department i.e. bar and floor.
- Liaising with customers and Chef/Kitchen brigade to ensure service times are adhered to
- Monitoring the financial results of the department, managing and forecasting wage costs and all other expenses
- Working closely with the Conference and Events team to ensure smooth transitions from planning to execution

**Qualifications**:
**What you need to be successful**

To ensure your success in this pivotal role you will have experience in a similar role, exceptional personal grooming and presentation, display polished communication skills and have a passion for providing service in a luxury environment.

Additional Information
**What's in it for you**:

- Work in a luxury environment surrounded by the best people in the industry
- Heartist benefit card offering discounted rates in Accor properties worldwide
- Discounted parking on site
- Learning programs through our Accor Academy
- Opportunity to develop your talent and grow within your property and across the world

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

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