Conference & Events Operations Manager

7 days ago

Gold Coast, Queensland, Australia Mercure Full time
Overview

Conference & Events Operations Manager | Mercure Gold Coast Resort

At Accor, we place people at the heart of everything we do. When you work in hospitality, you work with your heart first.

Mercure Gold Coast Resort is a 292-room resort spanning over 3.5 hectares of manicured gardens with significant food & beverage operations, two pools and extensive conference facilities. It is an oasis located amongst expansive gardens on the Gold Coast.

Responsibilities
  • Planning and executing the delivery of conferences, meetings, weddings, and other special events.
  • Reporting to and working collaboratively with the Food & Beverage Services Manager; this role works in partnership with the Kitchen and Conference & Events Sales teams to ensure seamless delivery for guests and their events.
  • Drive team development and training to deliver warm and friendly service, fostering a workplace culture aligned with Accor's values.
  • Offer additional support to the Food & Beverage department across outlets: The Green Dining, The Cart, and the seasonal poolside Oasis Bar and Sunset Deck.
Qualifications
  • A strong understanding of conference, event and function operations.
  • Previous leadership experience in hospitality and/or events with a focus on guest service and team engagement.
  • A true leader who is passionate about providing exceptional customer service and developing a team to share this enthusiasm.
  • Excellent communication skills and high standard of grooming and personal presentation.
  • Computer literate with strong administration skills; experience in MICROS or Simphony POS applications is highly regarded.
  • Ability and flexibility to work across a seven-day rotating roster, including late nights, weekends, and public holidays.
  • Currently hold, or be willing and able to obtain, RSA and RMLV certificates.
  • Unlimited work rights in Australia. Sponsorship for this position cannot be offered.
What is in it for you?
  • Managerial salary, paid in line with the Hospitality Industry General Award 2020) + Superannuation.
  • Work as part of a highly motivated and skilled team.
  • Opportunities to build skills and career goals supported by the Accor Academy and Learning Management Systems such as Learn Your Way and Typsy.
  • Employee benefits within the ALL Heartists program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts.
  • Internal recognition events such as tenure milestones.
  • Daily meals on shift and free car parking.
  • Access to Accor's Employee Assistance Program.

And most excitingly, this is a great opportunity to be part of a dynamic and fun resort environment with a supportive team and a proven history of developing their people. This is a fantastic opening for someone who is looking to grow within the world of hotels and resorts and expand their knowledge.


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