Client Services

Job Title: Client Services & Office Manager - Cleaning Services

Location: Campbelltown, Camden and Wollondilly

Hours: Casual to Part-Time (5 days/week, approx. 4-5 hours/day)

Potential to Grow: Opportunity to transition into a Full-Time role as the business expands

About Us

RM Super Services is a growing and reputable cleaning company dedicated to delivering high-quality cleaning services to commercial and residential clients. We pride ourselves on our professionalism, customer care, and consistent service standards. As we continue to grow, we are looking for a dedicated and sales-driven individual to be the first point of contact for new clients and manage the quoting and booking process.

Role Overview

As our Sales & Estimating Coordinator, you will be the face of the business for prospective clients. You will handle incoming enquiries, conduct site walkthroughs, prepare accurate quotes, and guide customers through the booking process. Your ability to sell confidently, understand client needs, and estimate job requirements will be key to success in this role.

Key Responsibilities
- Qualify leads and schedule walkthrough appointments with potential clients
- Conduct on-site or virtual walkthroughs to assess cleaning needs
- Prepare clear, accurate, and competitive quotes based on assessments
- Follow up on quotes and convert leads into confirmed bookings
- Book and schedule jobs with internal operations team
- Maintain accurate records of interactions and sales pipeline using CRM software or internal systems
- Build strong rapport with clients, ensuring a smooth transition from enquiry to service delivery
- Liaise with cleaning staff where necessary to ensure job specifications are communicated clearly
- Provide occasional support to marketing campaigns by giving feedback on common client questions or objections
- Meet or exceed monthly conversion and customer satisfaction targets

Required Skills and Experience
- Proven background in sales, customer service, or account management (essential)
- Strong interpersonal and communication skills - both verbal and written
- Ability to estimate job costs/time with confidence (training provided if needed)
- Comfortable conducting site visits and interacting with a range of clients
- Basic understanding of cleaning procedures, equipment, and industry standards (highly desirable)
- Organised, self-motivated, and able to work independently
- Ability to manage multiple enquiries and follow-up tasks efficiently
- Valid driver's licence and own transport (if in-person walkthroughs are required)

Desirable Qualifications (but not required)
- Experience in the cleaning or facilities management industry
- Knowledge of quoting software or job management tools (e.g., ServiceM8, Jobber, or similar)
- Sales or business development certification/training

What We Offer
- Competitive hourly rate with potential commission or bonus structure
- Flexible part-time hours with clear path to full-time employment as business grows
- Supportive team and training provided on systems, pricing, and services
- Opportunity to grow with the business and take on leadership responsibilities
- A varied and rewarding role where your contributions directly impact business success

How to Apply

We're excited to meet someone who shares our drive for quality and customer satisfaction

**Job Type**: Casual

Pay: From $30.00 per hour

Application Question(s):

- How many years of experience do you have in sales or quoting services?
- Are you available to work 5 days a week for approx. 4-5 hours a day?
- Are you comfortable conducting in-person site walkthroughs?
- Do you have a valid driver's licence and access to your own vehicle?
- Do you have any experience in the cleaning industry?
- Why do you think you're a good fit for this role?

**Experience**:

- in a sales, estimating, or customer-facing role?: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person