It Events Administrator

5 days ago

Brisbane, Queensland, Australia Buscojobs Full time

About Ticketek Entertainment Group
Ticketek Entertainment Group is a global fan experience company that sells tickets, promotes, and delivers unforgettable live experiences.
We focus on creating real human moments in a distracted world, making life better live
Our group includes:
Our Fan Experience Platform (Ticketek)
Event promoting across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences)
Digital business (Ovation) focusing on data-driven outcomes for fans and partners
About The Role
We are seeking an IT Events Administrator to support Australia's live events.
This hybrid role involves office-based system administration and field deployments at venues across NSW.
The ideal candidate will have at least one year of experience in L1/L2 support, field service, or multi-site support.
You should thrive in fast-paced environments, providing technical support and client interaction.
You will work closely with clients and teams to ensure smooth IT operations, mastering Windows servers, access control, and data services.
Our training and partnerships will support your success.
Responsibilities
Develop and implement IT solutions for events nationwide
Provide on-site IT support for diverse events
Manage Windows OS (Windows 10/11, IoT, Server 2019/2022)
Install POS systems, printers, EFTPOS at venues
Maintain ticketing and access control infrastructure
Schedule preventative maintenance and respond to urgent issues
Use JIRA for issue tracking and reporting
Support and maintain servers, switches, WAPs
Configure VPNs and network services for events
Client & Venue Management
Collaborate professionally with clients
Support during high-pressure events
Keep accurate documentation and records
Respond promptly to service requests
About You
Experience:Minimum one year in IT support, ideally in multi-site or field roles, supporting end users and managing infrastructure.
Technical Skills:Windows 10/11, POS systems, VPNs, Active Directory, Microsoft 365, JIRA, Cisco fundamentals, server administration.
Professional Attributes:Strong communication, organizational skills, ability to handle equipment, and work extended hours at venues.
Requirements:NSW driver's license, willingness to travel, experience with entertainment venues preferred.
What Sets You Apart
Field service or traveling IT support experience
Knowledge of NSW entertainment venues
Experience with network deployments, mobile IT solutions
Cisco certification (CCNA) or similar
Knowledge of SQL databases
Experience with access control systems
Full Australian driver's license
Other Considerations
Work outside business hours and weekends
Lift/carry over 5kg
Stand for extended periods
Travel locally and regionally for support and installations
Benefits
Complimentary event tickets
Birthday and volunteering leave
Wellbeing discounts, flu shots
Paid parental leave, Employee Assistance Program
Recognition programs
Learning and career development
Diverse and inclusive team
Equal Opportunity
We embrace diversity and respect in our workplace.
Please inform us of any adjustments needed during the recruitment process.
Only direct applications considered.
No recruiters please.
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