Renewal Specialist

4 days ago

Melbourne, Victoria, Australia Netapp Full time

Title: Renewal Specialist Location: North Sydney, NSW, AU, 2060 Melbourne, VIC, AU, 3000 Requisition ID: 131069 Job Summary
Renewal Specialist is responsible for install base management of the existing customers in the effort to retain (as primary focus) and grow customer base.
The role executes in line with GTM strategies and initiatives to grow revenue generated from customer retention (install base) sales and meet KPIs for tech refresh, add-on, and renewals sales
Job Requirements Work closely with Client Executives and CSM to determine account install base (IB) strategy and identify and qualify retention opportunities Own IB management process and support IB retention sales within their IB retention specialty (renewal, tech refresh, keystones, cloud subscriptions etc.) Oversee the retention opportunity creation and hygiene Maintain and grow retention rates (including renewal on-time (OTRR) and in-quarter (IQRR) rates, tech refresh, keystones, cloud subscriptions etc.
) and discount governance Establish profitable relationships with the channel partners, customers, and account teams with the focus on retention, identifying opportunities for upselling and minimizing churn Design, scope, and prepare customer proposals within their assignment (aligned to specialty) Own quoting process and quote quality for core renewals, tech refresh, managed services (Keystones), and cloud renewals; collaborate with NetApp quoting team to ensure quality, timliness and accuracy of quotes.
Serve as subject matter expert and provide technical advice related to customer proposals/quotes to help address queries from customers and channel partners; provide advice on compliance matters and policies Engage with the channel partners to progress retention opportunities through the sales cycle; Educate channel partners on the retention IB process and opportunity management process; Attend customer/partner escalations related to retention sales and/or IB matters and engage with cross functional teams to seek resolution Skills and Education Hands on experience as renewal specialist in storage or similar IT space Aptitude and readiness for learning and understanding new technologies.
Creativity in problem-solving and good customer service skills Ability to understand and communicate technical solutions and selling concepts.
Strong ability to use data to drive insights, and execute Has strong communication and organizational skills Interacts and collaborates with cross functional teams across time zones and cultures

  • Renewal Specialist

    1 week ago

    Melbourne, Victoria, Australia Knowbe4 Full time

    **About KnowBe4**KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.Fortune has...

  • Renewable Energy Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeEnergy Full time $180,000 - $250,000

    Job OverviewWe are seeking a skilled Renewable Energy Specialist to join our dynamic team of legal professionals. This role offers the opportunity to work on end-to-end solutions for clients' renewable energy needs.As a Renewable Energy Specialist, you will be part of a global business that provides value to in-house legal teams by connecting them with...

  • Renewal Specialist

    1 week ago

    Melbourne, Victoria, Australia Knowbe4 Full time

    **About KnowBe4**KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.Fortune has...

  • Renewal Specialist

    1 week ago

    Melbourne, Victoria, Australia Knowbe4 Full time

    **About KnowBe4**KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.Fortune has...

  • Senior Renewable Energy Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeRenewable Full time $134,287 - $172,879

    Job Title: Senior Renewable Energy SpecialistA senior renewable energy specialist is required to lead the commissioning of various renewable projects through to full output operation. This involves working closely with transmission and distribution system operators across the National Electricity Market.Commission renewable energy projects from concept to...

  • Sales Renewals Specialist

    1 week ago

    Melbourne, Victoria, Australia Smartbear Full time

    As a Renewals Specialist, you will secure renewal revenue in your market and ensure customer retention by building and developing enduring relationships with elite customers. By understanding customer's unique business challenges, the SmartBear Renewals Specialist will nurture the customer relationship and act as a sales enabler to drive retention and...

  • Renewals Specialist

    1 week ago

    Melbourne, Victoria, Australia Commercehub Full time

    Our mission is to connect and optimize the world's commerce. That means the whole world. So we're determined to nurture our culture of meritocracy where everyone can thrive, no matter what we look like, where we're from, how we grew up, whom we love, the nature of our faith, or how our bodies or minds work. We're committed to achieving equity in treatment...

  • Renewable Energy Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeElectrical Full time $160,000 - $250,000

    Job OverviewTalentFix recruits professionals for the renewable energy sector in Australia. We're working with a Melbourne-based consultancy that provides comprehensive engineering and delivery services.This specialist team blends grid knowledge, HV design capability, commissioning experience, and regulatory know-how. They support projects from feasibility...

  • Senior Renewables Approvals Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeRenewables Full time $180,000 - $250,000

    Job DescriptionWe are seeking a Senior Renewables Approvals Specialist to lead and manage an approvals and planning team to secure major project approvals for clients in the renewable, mining, infrastructure, and industrial space.

  • Renewable Energy Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeRenewable Full time $160,000 - $250,000

    Job Opportunity">This is a specialist team blending grid knowledge, HV design capability, commissioning experience, and regulatory know-how.We support projects from feasibility modelling to connection studies, and final commissioning and compliance.">Electrical Engineers develop technical depth across HV substations, renewable design, and connection...