Membership Sales

2 weeks ago

Gold Coast, Queensland, Australia Goldcoastfc Full time

Job Details: Membership Sales & Retention Executive
Full details of the job.
Vacancy Name
Vacancy No
Vacancy No VN116
Employment Type
Employment Type: Permanent
Location
Location: Gold Coast
Reporting to the Membership Manager, this role will be responsible for the delivery of the consumer sales and retention programs, execution of the annual sales campaign, day-to-day membership operations, and delivering an exceptional level of customer service to all members, fans, and ticket purchasers.
The ideal candidate will be responsible for:
Delivering outstanding customer service to all members and fans.
Making sales or proactive servicing calls to prospective and existing members.
Working within the consumer team to reach membership and ticketing sales and revenue targets.
Creating retention strategies to ensure membership retention aligns with club targets.
Overseeing the club's nurture program for 1st and 2nd-year members.
Designing and executing strategies for structured follow-up on non-renewals.
Proactively addressing potential issues affecting member retention and implementing intervention programs as needed.
Assisting with daily operations of the consumer team in collaboration with the manager and team members.
Recording all member and fan information, feedback, and follow-ups in the customer database, maintaining data integrity.
Growing revenue through promotion of premium membership packages and add-on products.
Participating in match day and event activities as required.
The ideal candidate will have:
A strong personal brand reflecting GCFC values.
Proven skills in sales, relationship building, and stakeholder management.
Excellent attention to detail, organizational, time management, and prioritization skills.
High-level written and verbal communication, presentation, and interpersonal skills.
A commitment to providing outstanding customer service to staff, clients, members, fans, and guests.
Experience with databases and maintaining customer records.
Resourcefulness and ownership of responsibilities.
Flexibility and adaptability to work within a 24/7 environment.
Team-oriented mindset contributing to club goals; knowledge of AFL is desirable.
If you are a reliable team player who loves contributing to team goals, we look forward to hearing from you.
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