Associate Account Manager

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

**Why Join Us?**

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

**Associate Account Manager - Partner Success, Vacation Rental** (**12-14 Months**Fixed-term Contract)**

**Introduction to team**

Travel Partnerships and Media (TPM) helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.

The Associate Account Manager - Partner Success position is part of the Vacation Rentals (VR) division of TPM, which leads the holiday rental industry with more than two million places to stay in 190 countries. Consumer brands, including Stayz in Australia and Bookabach in New Zealand, make it easy to find and book the perfect beach house, cottage, or apartment for any getaway.

VR's mission is to make every holiday rental in the world available to every traveler through our online marketplace. We're committed to helping families and friends find the perfect holiday rental to create unforgettable travel memories together.

Do you have a 'client first' mindset with a focus on driving value and enhancing the client experience? Are you self-motivated to learn new skills and knowledge? If you've answered yes, then our Partner Success team has an opportunity for you as an Associate Account Manager, responsible for managing a portfolio of high-value property owners across Australia and New Zealand.

An Associate Account Manager for Property Owners is key to building and maintaining strong and high-performing relationships with our Holiday Rental owners/partners. The primary responsibility is to ensure that our owner inventory is competitive, attractive, and relevant for Expedia Group's fast-growing global traveler base, and you will work hand-in-hand with Holiday Rental Owners to improve performance by coaching and influencing partners to take actions to improve booking conversions.

**In this role, you will**:

- Drive value for partners and improve their experience with a 'traveler centric' mindset. In doing this you will propose enhancements based on partners' unique situations and structuring solutions that add partner value and enthusiastically create "win-win" situations by suggesting our products, features, services or solutions. Fundamentally, you'll be a relationship manager who establishes and maintains positive, and trusting relationships with partners
- Establish performance goals with partners, developing action plans and securing commitment for adoption/usage
- Optimize content, rate and availability to maximize booking conversion
- Develop and sustain strong customer relationships by providing relevant data insight and direction
- Secure additional inventory over high demand and compression periods to satisfy traveler demand
- Educate partners on the self-service features available on our platform
- Keep abreast of key demand/supply indicators, economic data, trends and competitive information within the designated strategic market
- Promote relevant products to existing customers

**Experience and qualifications**
- 2+ years sales, account management, customer experience or relationship management experience
- Experience within the travel industry is preferential.
- Demonstrated experience using data driven business acumen to optimise your portfolio of key accounts. This will include customising recommendations to partners and making reasonable business decisions based on insights from data.
- Tailors and conveys information effectively and appropriately based on the audience; receives and interprets information with patience and empathy; influences partners through appropriate persuasion and techniques.
- A passion for learning and sharing your knowledge with the wider team demonstrating experience in sharing best practice and deep expertise in business knowledge acting as a trusted adviser.
- One Team: Aligns key stakeholders and gains commitment from cross-functional and cross-regional partners towards a shared goal collaborating to drive overall success.
- Openness: Acts with humility and an openness to feedback with the intent of continuously striving for better.
- Participation: Find