Manager - Claims

**Clerk Grade 9/10**:

- **Ongoing Full-Time**:

- **Parramatta based**:

- **Salary starting from $125,693 + superannuation of 11.5% and annual leave loading**

**About us**

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

**About the role**

We have an opportunity for a Manager - Claims to be part of our Workers Insurance team. The Manager - Claims provides direction, supervision, and support to the team in the delivery of claims management activities, payment of benefits, entitlements and reconciliation in accordance with the provisions under the relevant regulations and legislation (EPSS/POSS and Workers Compensation). In addition, this role implements compliance, quality assurance objectives and measures by working collaboratively with leaders, teams and technical advisors to implement process improvement changes, ongoing monitoring, staff training and development opportunities.

This exciting opportunity will allow you to utilise your expertise and grow your knowledge as we transition to the Enhanced Police Support Scheme (EPSS).

Reporting to the Manager Workers Insurance you will have experience in either Workers Compensation or Income Protection Insurance claims to lead and manage a large growing team in a salary continuance type of environment.

Based in Parramatta with flexible working options currently offered, you will experience an inclusive, friendly culture where collaboration, knowledge-sharing and diversity is supported. Key aspects of the role include:

- Providing trusted advice to ensure accuracy of claims processing and establishment of efficient claims processes.
- Managing EPSS claims consistent with legislation, regulations, internal standards, policies, and procedures.
- Driving continuous improvement in claims management and ensure compliance with all regulatory requirements.
- Managing reporting and compliance obligations ensuring best practice across the business.
- Creating and improving claims handling procedures and guidelines as required.
- Delivering coaching and mentoring of executing assessment practices ensuring timely and quality management of claims.
- Providing expert advice to establish governance structures and quality assurance to successfully deliver business solutions.
- Supporting escalations and resolving claims queries and disputes
- Supporting the team to use effective communication with customers, insurers, and other stakeholders to drive the best
- in-class customer service experience and claim outcomes for the officers.

**About you**
- **Industry Experience -**whether you are a team leader managing a large team looking for that next step, an established manager or have a legal background having worked in statutory claims we want to hear from you
- **You pride yourself on quality -**quality processes, governance practices and customer service standards.
- **You understand people leadership -**you are a supportive and inclusive leader who can coach and grow your team to succeed.

**You are a strong communicator -**You can build relationships quickly and maintain a positive relationship with key stakeholders to share information and improve outcomes.

For more information on this role (e.g. essential requirements, key accountabilities and capabilities required for the role), **click here** to view the role description.

**What we can offer you**

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

- competitive salary;
- flexible work options;
- opportunity to purchase leave;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- free annual influenza vaccination;
- salary packaging options via superannuation contributions or a novated vehicle lease;
- convenient location for public transport and to shops etc; and
- in-house gym facilities.

**How to Apply**

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

**Target Question 1**:
This role requires extensive experience in managing high performing salary continuance claims teams. Describe your experience in managing high performing teams, establishing best practice processes, pathways and deliverables to meet stakeholder expectations.

**Target Question 2**:
Stakeholder relationship managem