Network Officer

2 weeks ago

Brisbane, Queensland, Australia Transdev Full time

**Job No**:Ad-4258

**Work Type**:Full Time

**Location**:Brisbane

**Categories**:Bus

**What drives you?** Transdev Queensland is seeking permanent, full-time Network Officers to provide a high-quality customer experience in educating our customers on bus network services, ticketing products and systems, while addressing fare evasion and anti-social behaviour on the Translink bus, Southern Moreton Bay Islands ferry and Mt Gravatt bus networks.

This position plays a critical front-line role for the provision of revenue protection, safety and security of our customers and drivers.

**Your day might include**:

- Travelling on route services around the Redlands Coast, surrounding suburbs and into Brisbane city.
- Providing a positive public transport experience to customers.
- Enhancing passenger and driver security by maintaining a visible presence on board our bus network service and bus stations in our service area.
- Protecting revenue by performing revenue protection and compliance activities.
- Issuing Penalty Infringement and Warning Notices.
- Using the Fare Evasion Information Management System (FEIMS) to report on operational activities.
- Participating in community engagement programs or activities to proactively promote positive behaviour when travelling on a public passenger transport network.

**What you will bring**:

- Full Australian working rights (an Australian citizen or permanent resident)
- Excellent customer service skills
- Well-developed communication and written skills
- The ability to remain calm and respond appropriately exercising good judgement while working in high pressured environments.
- Experience or the ability to use various systems and devices to perform revenue protection duties, including ticket inspection and fare evasion.
- The ability to work closely within a small operational team and with a partner, with limited supervision.

**Key requirements**:

- Complete Authorised Persons training including mentoring program.
- Must maintain accreditation as an Authorised Person under section 111(2) of the Transport Operations (Passenger Transport) Act 1994 or any subsequent Act.
- Current Queensland Drivers licence or proof of age and Queensland residency.
- Available to work shifts and dynamic rosters including weekends as required.

**We offer**:

- Paid parental leave
- Access to discounted private health insurance, the Maxxia Rewards Program and gym subsidy
- An Employee Assistance Program
- Social Club and Wellbeing events
- Uniform and necessary equipment
- Onsite parking
- First Aid training
- Self Defence training

**About Transdev**
- Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.
- Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.

**How to apply?**
- If you're passionate about what you do, and ready to take on the challenges and opportunities that come with working for a global public transport and mobility organisation, we'd love to hear from you by clicking.

**Advertised**:26/11/2024

**Applications close**:31/01/2025

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