Front Of House Manager

2 weeks ago

Sydney, New South Wales, Australia City Recital Hall Full time

Join us at Sydney's home of music - a premium concert hall with a prime CBD address. In our intimate hall with its unmatched acoustics, we present the finest music performances in collaboration with the industry's best musical talents. Our people are the foundation of our business and we are always looking to recruit the right people into the right roles. We're proud to offer a diverse range of career opportunities and we value inclusion and imagination. We offer our employees a range of benefits, learning and development opportunities. If you enjoy hard work and rewarding experiences, we invite you to be part of creating a new era in curated programming and first class live music experiences.

We understand the importance of building a great team and we want to find the right people to join us. Does this sound like you?

At City Recital Hall we value:

- **Connection** - live music connects people
- **Imagination** - creativity produces better performances
- **Excellence** - reputation is built through excellence
- **Sustainability** is the key to lasting impact

FRONT OF HOUSE MANAGER - Full Time, Onsite Position.

The Front of House Manager is responsible for the Front of House operation, bringing vision and strong leadership qualities to deliver exceptional audience experiences and public safety. They bring peerless customer service across our 1200+ capacity venue as we diversify our audiences and programming. The role ensures seamless integration between event planning and delivery through active operational leadership of a team of casual staff during performances. Flexible working hours are based on performance schedules, which vary weekly. Lead the team at show time on evenings and weekends as required.

To be considered for this position you should possess:

- Ability to problem solve and lead calmly under pressure
- Excellent interpersonal, leadership, diplomacy, customer service and communication skills
- Experience and confidence in taking a leadership role in emergency response
- Extensive experience managing and growing a large casual workforce
- Proven administration, rostering, people and time management and reporting skills
- Willingness and availability to work to a variable roster, including regular evening and weekend shifts
- Experience managing a customer service team at a performing arts, hospitality, or similar high profile public venue

Please submit your resume together with a cover letter addressing the criteria to

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