System Manager

2 weeks ago

Sydney, New South Wales, Australia Bebeesystem Full time

About the Role
The eApproval system provides an end-to-end management and approval process for briefs and correspondence, connecting NSW Health seamlessly to draft, share, approve, and track critical and non-critical business decisions.
We are looking for a System Manager to oversee the daily operations of the eApproval system, ensuring its efficient and effective functioning. This role is responsible for overall service management, including incident management, service request management, problem management, change management, and configuration management.
Key Responsibilities
Serve as the escalation point for complex eApproval system issues, including second-level support, system configuration, and coordinating with vendors and eHealth NSW for resolution.
Design and optimise approval workflows, templates, and user access while gathering business requirements and liaising with stakeholders.
Ensure business continuity through release coordination, system updates, and advising vendors on rollback procedures when needed.
Create and maintain comprehensive documentation, including system configurations, user guides, business processes, and training materials.
Manage ITSM operations, including incidents, service requests, and change management.
Monitor system performance and usage to identify trends, capacity issues, and opportunities for optimisation.
Deliver user training and support adoption of new features and workflows across the organisation.
About You
We are seeking motivated and committed individuals who can support the work of NSW Health with:
Extensive experience in managing and supporting corporate information systems, with the ability to elicit, understand, and translate business requirements into ICT solutions within a large and complex service industry organisation.
Experience in ICT support and customer service roles to troubleshoot issues and perform root-cause analysis.
Demonstrated high-level analytical skills, including the ability to analyse and interpret complex information from numerous sources, prepare and present analysis and reports, deal with challenges creatively, and achieve business-focused solutions for an integrated environment.

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