Customer Service Specialist

2 weeks ago

Sydney, New South Wales, Australia Corteva Full time

**Description**:
As the world's only major agriscience company completely dedicated to agriculture, we're building a culture that stays curious, thinks differently, acts boldly and takes a stand on what's right for our customers, our co-workers, our partners and our planet. We know we've got big challenges to solve - we hope you'll be part of the solution. Working at Corteva connects you with more than 20,000 colleagues united by a shared vision to grow what matters. We offer career opportunities across more than 140 world-class R&D facilities and in more than 130 countries.

We're hiring a **Customer Service Representative** Reporting to the Customer Service Leader/Manager the CSR will be a team player and form an integral part of the business delivering exceptional service to the customer. Our team consistently creates and delivers a world-class customer service experience to distributor, retailer, agent and grower customers.

Learn how you can be our voice in the conversation about the future of agriculture.

**YOUR CHALLENGE**:

- Order Management: Ensure the effective handling of all customer orders from order receipt to product dispatch/delivery.
- Inquiry Management: Efficiently handle inquiries from internal and external customers in a professional manner.
- Support Accounts Receivable / Credit Management: Coordinate credit hold and order release in conjunction with treasury. Support the resolution of payment / accounts issues and discrepancies.
- Manage Complaints: Handle customer complaints (esp. service complaints) in accordance with company/business procedures. Track complaints through to resolution.
- Compliance Activities: Maintain full compliance with Sarbanes-Oxley and any other control requirements
- Invoicing: Timely creation and distribution of customer invoices, credit/debit memos.
- Manage Returns: Execute authorised product returns and process appropriate credits/adjustments and/or replacement goods.
- Continuous Improvement: Participate in and provide expertise as part of the team's objective to develop and recommend changes to the existing methods and systems to increase the accuracy, efficiency and responsiveness of the Customer Service Department as a whole.

**Location**: This position is flexible with 3 days from our Chatswood office and an option of working from home for 2 days.

**Qualifications**:** To Grow What Matters, You Will Need**:

- Minimum of two years in 'hands-on' customer service role.
- Highly developed understanding of customer needs and focus is essential, with a high commitment to service excellence.
- SAP and SalesForce experience would be advantageous.
- Understanding of commercial business practices and processes.
- Knowledge of integrated account management
- Accurate data entry capability with a high attention to detail.
- Strong communication, (written/verbal/presentation). personal leadership, problem solving and a desire to learn should be core competencies.
- Ability to work independently, as well as effectively within teams/networks when required.
- Able to adopt a mature and professional approach in handling difficult customer issues, conflicts and demands

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