Manager, Customer Success

Location

Sydney, Australia

Employment Type

Full time

Location Type

Hybrid

Department

CS

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As the Manager, Customer Success, you will lead a team of Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy and retention across all of our APAC customer segments. You will develop a high performing team of CSMs who are customer value focused and results driven.

The Manager, Customer Success will be responsible for influencing the design of our strategy, as well as implementing/adapting how it will be delivered through their team so that the goals of the function are achieved and surpassed at every successive step Vanta takes in pursuit of securing the internet and protecting consumer data.

**What you'll do as a Manager, Customer Success at Vanta**:
- Hire, mentor and develop a team of expert CSMs and a culture of customer centricity, high performance and accountability- Influence strategy and design of the customer success methodology including implementation, adoption, customer value and risk management- Define strategies and coach your team to achieve KPIs including revenue retention and customer health- Through coaching your team, drive adoption of effective portfolio prioritization, success planning, risk management and expansion identification.- Develop enablement programs that ensure your team members are experts in Vanta's products, our space and CSM skills- Partner closely with cross-functional teams including revenue operations, product, marketing, sales, recruiting and more- Thrive in a fast paced startup environment and contribute to transformational change

**How to be successful in this role**:
- 3+ years of experience leading customer facing teams, preferably Customer Success or Account Management- A passion for team development including the ability to define onboarding and ongoing enablement programs that result in career growth for your team- Experience across multiple customer is highly desirable.- A proven track record of establishing executive level relationships, navigating issues and escalations and balancing the needs of both the customer and the business- Strong critical thinking and clear communication skills- Demonstrate a history of making decisions using frameworks and backed by data- Thrive in a fast paced environment and can effectively lead teams through change- Have deep curiosity of emerging technologies and an enthusiasm for cybersecurity- A natural affinity for problem-solving, and an enthusiasm for making a large impact early on at a start-up

**What you can expect as a Vantan**:
- Industry-competitive salary and equity- Healthcare stipend towards health insurance for you and your dependents- 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)- Health & wellness stipend- Remote workspace stipend- Commuter benefits for team members who attend the office- Internet and cellphone stipend- 9 company paid holidays- 20 days of PTO per year- Virtual team building activities, lunch and learns, and other company-wide events

LI-hybrid
- At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply._

**About Vanta**

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.