Customer Support Consultant

Established Australian designer and manufacturer of furniture
- Collaborative and inclusive working environment
- Global business with growth opportunities

Since 1977, **King Living** has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.

**King Living** has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Office in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, USA, China and Thailand.

At **King Living**, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.

**The Opportunity**

We're looking for a dedicated and highly organised **Customer Support Consultant - Trade Concierge** to join our Customer Service team. This role is the key post-sale contact for our Trade clients - including interior designers, architects, and commercial buyers - ensuring a seamless, premium experience from order confirmation through to delivery and beyond.

With a focus on white-glove service, you'll play a pivotal role in communication, coordination, and issue resolution, all while using cutting-edge tools such as AI and Customer 360 to enhance visibility and service delivery across the full customer journey.

**The Role**
- Oversee the full lifecycle of Trade orders, ensuring accuracy in every detail.
- Proactively communicate with clients to provide updates on deliveries, stock, and service timelines.
- Resolve post-sale concerns such as damage claims or delivery issues quickly and professionally.
- Liaise with internal teams - including Customer Service, Despatch, Warehouse, and Showrooms - to prioritise Trade client outcomes.
- Support the Showroom team with Trade-related follow-ups where needed.
- Use AI tools and CRM systems to manage customer communication, track open actions, and reduce admin.
- Maintain a monthly service performance report, identifying trends and improvement opportunities.

**About You**
- You bring a background in retail, hospitality, logistics, call centres or front-facing service roles, with a focus on high-volume communication across voice and digital channels.
- You're confident using systems like Salesforce, Microsoft Dynamics, SAP or similar CRMs - and eager to adopt AI tools that help streamline workflows.
- You thrive in fast-paced environments, can juggle multiple tasks, and solve problems calmly and efficiently.
- You have exceptional communication and relationship-building skills, both written and verbal.
- You're a team player who's adaptable, positive, and driven by a passion for premium customer service.
- Previous experience in a Trade or Commercial customer service setting is desirable but not essential.

**Why You will Love Working with Us**
- Daily Perks: freshly brewed coffee from our onsite barista - fuel your day with a perfect cup.
- Generous Discounts: handsome employee and family & friends discounts on our premium products.
- Family First: paid parental leave to support you through all stages of life.
- Career Growth: be part of a fast-growing, innovative company that values your professional development.
- Collaborative Culture: join a supportive, values-driven team that celebrates passion, integrity, collaboration and innovation. Fun, Engaging Environment: regular team events and opportunities to connect, learn and grow.

**Our Values - More than Just Words**

Passion, Integrity, Collaboration and Innovation are the heartbeat of King Living. These values guide everything we do, from the products we design to the culture we foster. If you share our values, you will thrive here.
- Our hiring decisions are not only based on your experience and skills, but your passion, attitude and alignment to our core values._
- King Living is an equal opportunity employer, all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status._