Customer Support Consultant

1 week ago

Sydney, New South Wales, Australia New Horizons For Health Full time

**Customer Support Consultant**

Requisition ID: req7437
Employment Type: Permanent Full-Time

We create employee experiences that support and empower our people and have been doing so for over 55 years. At New Horizons, wellbeing is at the heart of everything we do. We are a diverse group and a dynamic not-for-profit specializing in supporting people living with disability, mental health, aged care, those at risk of homelessness, humanitarian entrants, youth and Indigenous Australians.

As the Customer Support Consultant, you shape and build initiatives to drive continuous improvement in service delivery and customer and employee experiences while being a role model that instils innovation and change within the team.

This is a **full-time** position at North Ryde working **Monday to Sunday**, between the hours of **6am **and** 8pm** reporting to the Excellence Centre Lead.

**What Is Expected of You**
- Promote New Horizons' product offering to customers and provide advice which additional services could benefit customers and meet their needs.
- Respond to employees' general enquiries, provide support as required and connect with other teams or employees within New Horizons.
- Refer customers to third parties and direct customers to internal teams based on identified needs.
- Support potential customers to develop personalized Individual Support Plans.

**Your Ticket to Play**
- Knowledge of and working experience with the NDIS framework and price guide
- Strong sales skills for promoting further interest in New Horizons' services and products
- Experience and skills in, intake and assessment, risk identification and management, customer support planning and service provision
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice

**Benefits

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