Customer Account Manager

2 weeks ago

Canberra, ACT, Australia Raytheon Full time

**Date Posted**:
2025-05-19
**Country**:
Australia
**Location**:
AUSACT112: Brindabella Park ACT, 4 Brindabella Circuit, Level 1, Canberra Airport, Canberra, ACT, 2609, Australia
**Position Role Type**:
Unspecified
- Dynamic Work Environment
- Be trusted as a valued advisor
- Based in Canberra, Brisbane, Adelaide

The Requirements & Capability Function is seeking a Customer Account Manager to grow our Joint, Air & Space business.

**Key Responsibilities**:

- Lead the development of the Joint Air & Space Domain strategy in order to enable growth in line with the Company Long-Range Plan.
- Lead specific Captures as identified in the relevant Company Strategies and as directed by the Chief of Requirements and Capability.
- Lead allocated capture managers and teams in the implementation of campaign strategies and solicitation of responses to meet Domain-specific customer requirement.
- Engage and influence stakeholders in the Joint Air & Space Domain, both in Australia and Internationally, in support of specific Captures.
- Maintain and share a comprehensive Domain customer map and Domain customer contact plan.
- Exercise stewardship of Domain relationship management up-to and including 2-star uniformed personnel and Senior Executive Service band 2 / First Assistant Secretary (SES2 / FAS)
- Understand and where possible influence the budget planning cycle for the Domain to ensure funding is available for each acquisition in which the company has an interest.
- Articulate and prioritise Domain-related technical, organisational, operational, logístical, and training needs.
- Contribute to the development of any Intellectual Property (IP) requirements including IP management and Australian Industry Capability (AIC) development as directed.
- Travel may be required, both within Australia and internationally, to fulfil the requirements of this role.
- Advanced analytical skills to manage and synthesise market, customer, and competitor intelligence to shape requirements and forecast market and business need.

**Skills and Experience**:

- A Degree in Bachelor of Business, Project Management, Engineering or equivalent.
- Demonstrated Domain knowledge and associated customer relationships.
- Experience in Managing US, Australian, and European export control processes and regulations.
- Ability to develop knowledge and understanding of, and the ability to manage components of the Raytheon capture governance framework.
- Demonstrated ability to build and maintain strong relationships and build rapport with both internal and external customers and associates.
- Ability to manage and build key business relationships, identify key customers and stakeholders within networks, and effectively establish and maintain ongoing networks / relationships.
- Ability to support complex negotiations.
- Excellent business acumen to define operational concepts in consultation with functional stakeholders, identify key concepts from customer documentation, and contribute to the strategy to convert them to a competitive solution for the customer and to the development of alternative solutions as required.

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