Case Manager

**A new transformational adventure awaits you**

How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you?

As one of Forbes 2024 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for 2025, Zurich - a leader in the insurance industry - is on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact towards our vision to be Australia's leading digital insurer. So, if you want to be part of a values led global organisation, where real growth and transformation is happening, along with our track record of making a real difference of continuously taking steps toward a sustainable future for our people, customers, communities, and our planet read on

**Let's create a brighter future together, let's make a difference**

It's important to know, what you do matters. As in your role you will help more people live well and enjoy confident lives.

A great opportunity exists to join Zurich's A great opportunity exists to join Zurich's Retail Insurance Operations team as a Case Manager in our Melbourne office.

In this varied role, you will be responsible for tracking new business submissions, completions, and reducing end-to-end turnaround times through suspense management activities. You will work in collaboration with our Underwriters, Health Connect Consultants and Sales team for new business lodged, managing workflows, systems processing, correspondence, and phone calls.

If you want to grow your career in a professional, supportive culture this will be the ideal role.

**Important to your success -**Unlock your potential**
- Exceptional customer service experience; contact centre background advantageous
- Competence in Excel, Word, and related software packages
- Excellent communication and stakeholder engagement skills
- A solution focused mindset and strong attention to detail
- Ability to prioritise tasks in an agile environment.

**Belong. Zurich is here to support you**

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.
- 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer's leave (as we empower our people to manage their own wellbeing), plus access to Family Care (parental leave)
- Hybrid working arrangement - office 3 days and WFH 2 days p/w standard for FT employees
- Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus a AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal
- Grow, and thrive in your career (we support and encourage it) with award winning training programs. As our strength is our people and we value your individuality
- Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role
- Global mobility opportunities across more than 200 countries worldwide
- Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day
- We plant a tree for every new employee
- Not to mention our various employer of choice awards/memberships - WGEA; Family Inclusive workplace; Gold AWEI employer, Pride in diversityto name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, have work/life balance, and thrive in a supportive environment.