Customer Service Consultant

1 week ago

Melbourne, Victoria, Australia Ppg Industries Full time

As a Technical Customer Service Consultant at PPG you will be required to provide Technical support to our Automotive, Refinish, Industrial & Protective Marine Coatings business units. You will work within a dedicated team to help our customers & PPG Businesses to achieve their goals by providing an accurate, timely & supportive service at all times. This is a permanent opportunity based within our Clayton Manufacturing facility.

**Key Responsibilities****:

- Deliver a pro-active, professional and specialised service by the receipt, processing and releasing of customer orders and credits, ensuring the customers' delivery requirements are achieved and that all information processed is accurate and timely
- Provide accurate and timely colour formulations as requested by PPG customers
- Establish proactive contact and interaction with PPG customers & provide accurate information on stock availability and delivery enquiries as appropriate
- Maintain close liaison with the Production and Warehouse teams in order to facilitate the provision of customer satisfaction
- Convey all other customer enquiries onto appropriate PPG personnel located at Head Office or State Offices as appropriate
- Assist customers with any technical query they may have in a clear & concise manner

**Qualifications**
- Spray painting experience essential to assist our customers in resolving anytechnical matters
- A proven understanding of Automotive and Industrial/Protective Coatings
- Strong communication skills and excellent customer service skills
- Monday-Friday, no weekend work
- PC skills an advantage

**About us**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**

**The PPG Way**

Every single day at PPG:
**We partner with customers to create mutual value.**

**We are "One PPG" to the world.**

**We trust our people every day, in every way.**

**We make it happen.**

**We run it like we own it.**

**We do better today than yesterday - everyday.**

Benefits will be discussed with you by your recruiter during the hiring process.

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