
Customer Service Consultant
22 hours ago
Join to apply for the Customer Service Consultant role at Robert Walters
1 day ago Be among the first 25 applicants
Join to apply for the Customer Service Consultant role at Robert Walters
Our client is a leader in the healthcare sector, offering an extensive portfolio of services that includes health insurance, aged care, and direct healthcare services. With decades of experience and a robust international footprint, our client serves millions of satisfied customers across various continents, including Europe, the Asia-Pacific region, and the Americas. Position Details: * Role: Customer Service Consultant * Contract Duration: Approximately June 30th to end of September * Location: Melbourne CBD * Work Arrangement: In-office full-time for the first 2-4 weeks, then 2 days per week in office. * Hours: Rotating Roster 8am - 8pm, Monday - Friday * Training: Comprehensive training provided in the first 3-5 days
Key Responsibilities
- Make outbound calls to customers to update their payment details.
- Assist with the transition to the businesses new payment system.
- Update credit card details accurately and efficiently.
- Triage and transfer customers to relevant teams for additional support.
- Experience in handling customer phone conversations, both inbound and outbound.
- Strong communication skills and attention to detail.
- Ability to work independently and as part of a team.
- Ability to commit to full contract.
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Ali Alpe on or for a confidential discussion.Seniority level
- Seniority levelEntry level
- Employment typeContract
- Job functionOther
- IndustriesStaffing and Recruiting
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