Customer Service Consultant

3 weeks ago

Melbourne, Victoria, Australia Robert Walters Full time

Join to apply for the Customer Service Consultant role at Robert Walters

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Consultant role at Robert Walters

Our client is a leader in the healthcare sector, offering an extensive portfolio of services that includes health insurance, aged care, and direct healthcare services. With decades of experience and a robust international footprint, our client serves millions of satisfied customers across various continents, including Europe, the Asia-Pacific region, and the Americas. Position Details: * Role: Customer Service Consultant * Contract Duration: Approximately June 30th to end of September * Location: Melbourne CBD * Work Arrangement: In-office full-time for the first 2-4 weeks, then 2 days per week in office. * Hours: Rotating Roster 8am - 8pm, Monday - Friday * Training: Comprehensive training provided in the first 3-5 days

Key Responsibilities

  • Make outbound calls to customers to update their payment details.
  • Assist with the transition to the businesses new payment system.
  • Update credit card details accurately and efficiently.
  • Triage and transfer customers to relevant teams for additional support.

What We're Looking For
  • Experience in handling customer phone conversations, both inbound and outbound.
  • Strong communication skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Ability to commit to full contract.

If you have the skills and enthusiasm to help our client during this crucial transition, we'd love to hear from you

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply, please click "Apply" or contact Ali Alpe on or for a confidential discussion.Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeContract
Job function
  • Job functionOther
  • IndustriesStaffing and Recruiting

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