Customer Service, Front Line Representative

2 days ago

Sydney, New South Wales, Australia Grundfos Full time

**Customer Service, Front Line Representative**

**Are you interested to contribute to a thriving sales team whilst delivering world class Customer Services through various Customer channels?**

**What is the Job all about?**

**Your main responsibilities**:

- May handle order fulfillment tasks related to project sales and customer invoice disputes.
- Provide first point of contact support for the Customer Sales Center Representative
- Handle order fulfillment tasks related to project sales and customer invoice disputes.
- Commercial tasks:

- Provide primary support for escalated inquiries regarding the Order-to-Delivery process and tools.
- Promote digital tools towards Customers using templates (GPC, MyGrundfos, Extranet).
- Material master data full view creation / Local product material master data creation.

Order tasks:

- Support the incoming orders, whether manual or electronic to ensure fast and accurate order management.
- Contact Customers or internal stakeholders to resolve missing order data at the time of order entry into SAP for complex orders to enter an executable order.
- Assist customers with order progression & supply chain issues.
- Proactively work with Finance on credit control to ensure disputes/Invoice queries are actioned and completed.
- Proactively use SAP/BW reports to execute SAP housekeeping/daily routines.
- Support Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.
- Manage and coordinate Customer complaints, requests for Customer returns and damaged returns.

**Your background**:

- Associate's or bachelor's Degree or equivalent work experience (minimum 3-5 years)
- In-depth knowledge of Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
- Knowledge of business structure, products and key market needs to create a relevant Customer centric experience.
- Subject matter expert within Customer Service software, databases and SAP CRM/SD/MM.
- Good communication and networking skills together with the ability to build genuine and trusting relationships with both Internal and External Stakeholders.
- Excellent written and spoken English.
- Previous supervisory experience is good to have

**What's in it for you?**

**Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by** **six core values.**
- Development opportunities in an international environment
- People
- and value-focused organization culture
- Social-, team and sport events
- Training opportunities

**Do you want to learn more?**

If this job sounds appealing, please send your resume and cover letter by clicking "Apply".

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people

**We look forward to hearing from you.CSSC Front Line Representative**

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Sydney, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 3 years (preferred)

Work Authorisation:

- Australia (required)

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