Analyst Workplace Delivery

**Work type**: Fixed term Full time, Permanent Full time
**Region**: VIC- Melbourne CBD
- Be supported to grow your career at NAB
- Work in a collaborative and inclusive team environment
- Make a genuine difference through the work you do

**It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It's a good time to see what more you can find at NAB as Analyst, Workplace Engineering.

**The Opportunity**:
This is a great opportunity to be responsible for the process, management, support and delivery of Package & deployment service, Transition & Change, Support, Delivery Performance & Quality, Capacity & Continuity, Issue & Risk Management. As an Analyst, you will be involved in 2 types of work.

**The Role and day to day**:

- Liaise with the stakeholders to ensure requirements are gathered and expectations are set. i.e. timelines, impacts, communication contacts, etc.
- Plan, schedule and coordinate releases with nominated pilot users and the production fleet
- Coordinating PVT/TVT and sign offs between resolver groups and stakeholders
- Perform Change & Release management within the teams' responsibilities
- Attend and represent the team at Change Advisory Board (CAB) meetings
- Attend and represent the team at Post Implementation Reviews (PIR) meetings
- Compliance reporting and initiative to improve deployment success rates
- Strong and Effective communication with stakeholders and resolver groups
- Ensuring a high level of successful releases
- Coordinate Major Incident Management/Critical fixes for the team
- Document and maintain processes within the team
- Create and maintain stakeholder contact list
- Manages the risk of operating the service
- Understands the end-to-end (E2E) technical service(s) including dependent components and infrastructure.
- Serves as the point of escalation (notification) for major incidents
- Accountable for the successful resolution of critical, high, medium, and low problems
- Accountable for understanding the required business outcomes for the service and translating those, with input from Business Engagement into Service Improvement Plans - where relevant.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions can thrive, connect, and grow.

**What you will bring**:

- 2-5 years' experience in ITIL frameworks
- Experience with Win7, Win10, Office 365 and Mac based environments.
- Relevant industry certifications (ITIL etc.) of equivalent experience
- Strong business communication and interpersonal skills
- Proven ability to remain flexible to deliver business outcomes.
- Proven experience in coordinating multiple stakeholders and 3rd parties to deliver successful outcomes in a time sensitive environment.
- Knowledge and understanding of industry trends and technology.
- Tertiary qualification in a Technology discipline or related field

**Make a difference through your work***

At NAB, we work together to deliver exceptional outcomes that exceed our customers' expectations. We are an ASX listed organisation that has been serving Australian communities for more than 160 years. We are investing in positive change and our work changes the future of banking. Our colleagues have an impact far beyond work, and you'll be part of a team that is helping to solve some of society's biggest challenges.

**A diverse and inclusive workplace works better for everyone.**

We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions can thrive, connect, and grow.

**More focus on you**

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competi