Urgent Care Medical Reception

1 week ago

Melbourne, Victoria, Australia Access Health And Community Full time

Urgent Care Medical receptionist, Tuesday, Thursday & Saturday, Richmond
- $32.81 hour plus superannuation and salary packaging benefits
- Enjoy working in a wonderful collaborative & supportive team culture

**About Us**

Access Health and Community, with a 150-year legacy of compassionate care, is on a mission to build healthier lives together. Our team of over 400 dedicated employees and 200 volunteers, serves across 18 locations. We are thrilled to announce our upcoming merger with Inspiro, a trusted partner in community health. Inspiro, with a skilled team of 100, is dedicated to providing accessible, inclusive, and high-quality care in the Yarra Ranges. This merger strengthens our commitment to delivering exceptional care and opens up new opportunities for our team and the communities we serve.

**The Opportunity**

The Richmond Urgent Care Centre (UCC) assists community members of all ages suffering from urgent, non-life-threatening injuries or illness to obtain fast priority care by avoiding long wait times in public Emergency Departments. This service supports St. Vincent's Public Hospital Emergency. The Richmond UCC is open seven days a week from 8am -10pm, and in addition provides referrals to a wide range of Access Health and Community Medical and Allied Health Services. We are seeking medical receptionist with exceptional customer service and interpersonal skills to offer a friendly and welcoming service to all of our customers who attend the Richmond UCC.

**What you will be doing**: Key Responsibilities
- Assist customers to connect with our services directly or by referring them to the appropriate team
- Provide administrative support to the team and maintain strict confidentiality
- Arrange and co-ordinate interpreting/translating services when required
- Book and rescheduling appointments for customers attending our premises in person
- Collect and processing payments and claims for services delivered

**What you will bring**:Key Selection Criteria**
- A passion to deliver an exceptional customer service engagement with all customers
- Engaging warm personality with emotional intelligence and ability to quickly build rapport
- Organised with strong attention to detail strong problem solving and negotiation skills
- Demonstrated ability to work independently and in a team environment
- Experience in PPCC, Urgent Care, Medical reception Microsoft Office Suite, TRAKCare, Pracsoft, HICAPS, Medical Director essential

**Access Health and Community Culture & Benefits**

At Access Health and Community, we offer more than just a fulfilling career: - we provide an environment where you can thrive in a culture of collaboration and support. Our team members share a common commitment and passion to make a positive impact, and we believe that this shared ethos creates a range of benefits for all who work with us. From opportunities for personal and professional growth to a sense of purpose and belonging, our culture promotes an environment of success and fulfilment. Come join us and experience the rewards of a career where you truly make a difference.

**Applications close DATE: 12th March 2025**

Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices.

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