Operations Manager- Cargo

3 days ago

Melbourne, Victoria, Australia Dnata Full time

The Operations Manager is responsible for the management of end-to-end dnata Cargo Services for our clients to ensure an efficient and effective service meeting and exceeding the company's and our clients' expectations.

The support, development and motivation of staff is a key element of the role. This will be achieved by the provision of effective leadership and the implementation of specific strategies, systems and controls.

**PRIMARY DUTIES AND RESPONSIBILITIES**
- Lead the development and delivery of a client centric, commercially focused operations including the management, organisation and coordination of all work areas, (Warehouse & Office) during day of operations and the management, monitoring and evaluation of Handling briefs and Service Level Agreements;
- Lead, manage and develop team members including coaching and mentoring and performance feedback to achieve high levels of performance and service excellence; this will include performance discussions and disciplinary action where required
- Lead significant stakeholder engagement and consultation to ensure the delivery of a wide range of stakeholder expectations including SLAs & quality Targets, diverse interests and demands;
- Clearly communicate goals and expectations to employees, and provide regular feedback to employees to enable ongoing improvement to skills, knowledge and behaviour;
- In consultation with the management team develop, implement and monitor communication plans, business strategy to drive a customer centric culture;
- Develop, implement and control effective rosters and budget management to ensure highly effective, cost efficient and quality business outcomes;
- Lead and manage GSE operations including cost controls, maintenance program and delivery service plan;
- Develop, implement, monitor business and continually improve processes and standard operating procedures ensuring compliance to regulations, industry standards, legislation and dnata Airport Services' policy and procedure;
- Develop and provide quality metrics and reporting on critical business issues;
- Lead and embed a positive safety culture within the team focussed on awareness and vigilance.

**ESSENTIAL CRITERIA**
- Extensive leadership experience with customer centric orientation and ability to drive a service culture;
- Demonstrated extensive experience in cargo operations, freight or warehousing and a senior management level
- Expertise in IATA Cargo Handling Procedures and Regulations, airline quality management systems;
- Well
- developed communication skills both written and oral and excellent presentation skills;
- Demonstrated record of achievement in building and fostering relationships with key stakeholders and clients;
- Extensive experience in engaging and influencing staff to ensure the delivery of a wide range of stakeholder expectations, diverse interests and demands;
- Previous extensive experience in a highly controlled and regulated industry with the ability to lead, translate, implement and manage ongoing compliance, industry standards and legislative requirements;
- Demonstrated business acumen including, financial and budget management and experience in driving culture change and continuous business improvement;
- Good knowledge and understanding of Hermes Cargo Operations System.

Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC), pre-employment medical/Drug & Alcohol test and full vaccination.

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