Customer Service Coordinator
2 weeks ago
**Why join the** **Sales** **department?**
Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience.
Joining our sales team means taking part in an adventure where you'll be a key player in our success. You'll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It's a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success.
In our Sales department, growth is collective: we move forward together, we learn together, and you'll be a key driver. We are shaping tomorrow's electrical world. You can too, Join us
As a **Customer Service Coordinator** you will report to Customer Service Team leader based in **Sydney, NSW** for a **permanent** contract.
**Your mission**
- Obtain and evaluate all relevant information to handle product and service enquiries
- Provide pricing and delivery information
- Process orders promptly and accurately in line with company policy and procedures
- Ensure any follow up action for customers is organised to meet deadlines
- Communicate and coordinate with other departments to ensure effective customer service
- Handle complaints and problems from all customers and refer major problems to the appropriate person
- Respond to recalled product, technical and order enquiries in order to maximise sales outcomes
- Enter orders into the ERP system and maintain accurate records
- Check and raise credits from customers
- Negotiate delivery dates for specials or out of stock goods with production planning, keep track of delivery dates and alert the appropriate sales staff of any problems
- Make outbound calls to customers regarding order processing issues or concerns such as back orders or pricing discrepancies (record details of outbound calls in order)
- Assist the National Customer Service Manager and Manager, Customer Assurance with any coordination or administration activities
**Your profile**
- Two to three year's experience in a customer service role or a similiar position
- Excellent communication skills, both written and oral
- Ability to learn technical knowledge of Hager products
- Ability to maturely deal with customer complains in a calm and professional manner
- Attention to detail
- Strong customer-orientation and service-thinking
- Independent way of working
- Abtility to communicate effective with internal and external stakeholders
**What we offer?**
- Personalized onboarding experience program designed to make your first days smooth
- Opportunities to learn and grow through Hager Group's awarded Hi University.
- Internal career opportunities, over 25% of our recruitments are through internal mobility
**What are the recruitment stages?**
- Once your CV has been selected, you will be contacted by a HR responsible for an initial phone exchange.
- You will be invited for a interview
-
Service Coordinator
2 weeks ago
Sydney, New South Wales, Australia Service NSW Full timeAfter Hours Coordinator (Work From Home – On-Call)Location: Mascot (Remote/Work from Home)Service Areas: Eastern Suburbs, Inner West, Sutherland, and St George Overview This role helps ensure that customers receive timely support and service outside of regular office hours.You will handle after-hours calls, coordinate urgent care requests, and provide...
-
Customer Service Officer
2 weeks ago
Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time**Customer Service Officer, Gosford, Ongoing**- Salary starting from $75,992 + 10.5% super- Status: Full time, Ongoing role- Location: Gosford- Operational role providing onsite (face to face) customer service 5 days per week**About the role**:Deliver high quality customer service providing assistance, information and customer support services to facilitate...
-
Service Coordinator
3 weeks ago
Sydney, New South Wales, Australia Service NSW Full timeAfter Hours Coordinator (Work From Home – On-Call)Location: Mascot (Remote/Work from Home)Service Areas: Eastern Suburbs, Inner West, Sutherland, and St GeorgeOverviewThis role helps ensure that customers receive timely support and service outside of regular office hours. You will handle after-hours calls, coordinate urgent care requests, and provide...
-
Customer Service Representative
2 weeks ago
Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time**Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Newcastle Contact Centre | Newcastle, Wallsend, Warners Bay, Toronto, Cessnock, Maitland, Raymond Terrace, Nelson Bay, Singleton and Muswellbrook Service Centres**- **Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680-...
-
Customer Service Representative
2 weeks ago
Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time**Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Gosford Contact Centre | Tuggerah, Toukley, Erina, Woy Woy and Gosford Service Centres****Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680**Digital Service Representative -**SNSW Clerk Grade 2/3- starting annual salary...
-
Customer Service Officer
2 weeks ago
Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time**Customer Service Officer****Grade**:Clerk Grade 5/6**Employment Type**:Multiple temporary dates (up to 18 months)**Location**:Gosford**Applications Close**: Monday 16th September 2024 [at 9:59am]**This role sits within the NSW Fair Trading Division in the Long Service Corporation team*******About the team**Fair Trading and Regulatory Services works across...
-
Customer Service Officer
2 weeks ago
Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time**Customer Service Officer - multiple opportunities (Ongoing)****Grade**: Clerk 5/6**Duration**: Multiple ongoing opportunities**Closing Date**: 9:59AM Monday 19 May 2025**Location**: Parramatta Offices 2-3 days per week, with hybrid and flexible working conditions available.The Long Service Corporation (LSC) manages portable long service schemes for the...
-
Coordinator
2 weeks ago
Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time**Role: Coordinator****Role type**:**Temporary fulltime opportunity until 5 May 2025****Salary: DCS Clerk G**rade**5/6, annual base salary starting at** $97,027** plus employer's contribution to superannuation and annual leave loading****Location: Sydney or Bathurst****About Us**: The Department of Customer Service (DCS) is transforming the way NSW...
-
Studio Coordinator
2 weeks ago
Sydney, New South Wales, Australia NSW Department of Customer Service Full time $99,338 - $110,271 per yearStudio CoordinatorClerk Grade:5/6Annual Salary Range:$99,938 - $110,271 + superannuationEmployment Type:Ongoing, Full-timeLocation:McKell - Haymarket, Sydney | Hybrid working with days onsite each weekAbout the teamWe are looking for a motivated and organised studio coordinator to join the Video Production and Content Team within the Department of Customer...
-
Studio Coordinator
2 weeks ago
Sydney, New South Wales, Australia NSW Department of Customer Service Full timeOverviewStudio CoordinatorClerk Grade: 5/6Annual Salary Range: $99,938 - $110,271 + superannuationEmployment Type: Ongoing, Full-timeLocation: McKell - Haymarket, Sydney | Hybrid working with days onsite each weekAbout the teamWe are looking for a motivated and organised studio coordinator to join the Video Production and Content Team within the Department...
