Group General Manager Responsible Gaming Operations

5 days ago

Melbourne, Victoria, Australia Crown Melbourne Full time

**Job Number**: MEL13901)

**Group GM Responsible Gaming Operations**

At Crown, our overall success is achieved through a combined team effort, therefore we strive to provide opportunities for our employees to learn, grow and thrive in a positive and supportive work environment which embraces diversity and inclusiveness. It is expected that employees always demonstrate company core values and consistently create an environment where behaviours demonstrate each value with respective colleagues and customers.

Reporting to the Chief Casino Officer, the Group General Manager - Responsible Gaming Operations is responsible for executing the operational aspects of the player health strategies and group policy and developing and implementing strategic front line initiatives, in order to meet specific key business objectives and regulatory and legislative requirements across the Crown group, with a particular focus on:
**Key Accountabilities**:

- Influencing the culture and values of the business as to the philosophies of Responsible Gaming at Crown
- Ensuring that the Responsible Gaming Centre (RGC) reflects and promotes the principles and strategic direction of the business with regard to the promotion of safer play and reduction or gambling-related harms
- Actively engaging internal and external stakeholders relevant to the RGC functions ensuring Crown's approach to Responsible Gaming meets or exceeds requirements
- Assisting in the development and delivery of the Responsible Gaming Strategy and the ongoing evaluation
- Ensuring all activities relating to the operation of responsible gaming are mindful of the protection of guests and Crown

**Key Qualifications and Experience**:

- Extensive experience in a senior management/leadership role in responsible gaming or a related field
- Extensive communication and relationship building with applicable regulators
- Experience leading and delivering responsible gambling programs in a casino environment
- Good understanding of emerging trends in technology to enable and enhance Crown's management of responsible gaming risks.
- Effective executive, Board and key internal and external stakeholder engagement
- Extensive experience, knowledge and interest in the responsible gaming regulatory environment and understand the regulatory priorities within which Crown operates
- Advanced strategic thinking and leadership, including the ability to attract, retain and develop talent

**What we offer you**:

- Flexible working arrangements
- Complimentary meals at work and other great benefits
- 25% discount on all Crown Restaurants
- Easy access to public transport and discounted parking

**Applications close: T**hursday 15th December**

**Job** Gaming

**Primary Location** Melbourne

**Position Status** Full Time

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