Team Leader Settlements

1 week ago

Australia Westpac Full time

**How will I help?**

As a Team Leader Group Operations (GO) consists of four lines of businesses with approximately 5,300 people across five countries. Each Business delivers services for our customers and our people and manages significant spend across Westpac Group. Mortgage Operations is a key part of the Group Operations team and is responsible for bringing our Group vision to life by building a team of the best home loan experts focused on transforming moments that matter for our customers, business partners and each other.

**What's in it for me?**

You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world's great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.

**What do I need?**
- Proven experience as a Team Leader
- Settlements experience desired
- Exposure to leadership role highly desired
- Ability to communicate feedback in an effective manner to improve team member's performance and create a positive team culture
- A passion for coaching, mentoring, and developing team members by setting clear goals and KPI's
- The desire to continuously improve performance and efficiency by understanding business metrics to manage operations and drive improvements including knowledge of Active Operations Management, resource planning and load balancing concepts and operational excellence practices.
- Experience in managing customer complaints and escalations
- High level of Risk and Compliance awareness/experience
- The highest levels of personal integrity and ethical behaviour, with a customer-centric approach to business

**What is it like to work in Westpac?**

As well as good pay and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market. We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will pay you to do volunteer or community work.

**How do I Apply?**
- The health and wellbeing of our employees is our top priority. We've developed clear standards to ensure our people are confident, safe and healthy whether they're working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines. _

**_Do you need reasonable adjustments during the recruitment process? _**
- At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community. _

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