Workstation Support Analyst

2 weeks ago

Melbourne, Victoria, Australia Jobs For Humanity Full time

**Company Description**

Company Name: USD 437

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Qualifications**:
Basic Qualifications
- 2+ years of relevant work experience and a bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications
- 3 or more years of work experience with a bachelor's degree or more than 2 years of work experience with an advanced degree (e.g., Masters, MBA, JD, MD).
- Intermediate level networking connectivity knowledge and troubleshooting.
- Intermediate level experience in Installation, configuration, and support of local and LAN printers.
- Strong experience in providing exceptional customer service.
- Proven track record in delivering customer service excellence.
- 4-6 years of experience as a technician supporting over 300 users with the following:

- Installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software.
- Hands-on support for all operational aspects of voice, video and unified communications support including, but not limited to, assigning phones, assisting with meeting scheduling, etc.
- Supporting and troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), iOS, Android.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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