Supply Chain And Customer Care Officer

2 weeks ago

Sydney, New South Wales, Australia Pierre Fabre Laboratories Full time

Overview
Pierre Fabre is a French pharmaceutical company, and pioneer in dermo-cosmetics with notably iconic brands, Avène and Klorane.
Oncology is also a key strategic focus for Pierre Fabre.
With more than 10,000 employees worldwide, the company has subsidiaries in 42 countries.
In 2024, Pierre Fabre Group generated 3 Billion euros in revenues.
Nature is at the heart of our approach at Pierre Fabre, to explore and innovate for health care and beauty.
A company with strong values, our purpose is at the core of our commitment to inspire our work every day.
"Every time we care for a single person, we make the whole world better."
Perks and schedule
Summer Hours (Finish at 3pm on Fridays during summer)
Product Allocation (receive 5 products per month from our amazing awarding winning ranges, Avène & Klorane)
No meetings on Mondays and Thursdays from 9am-12pm
Annual Flu Shot Campaign
Employee Assistance Program
Annual Skin Check
The Role
Reporting to the Head of Supply Chain,the Supply Chain and Customer Care Officeris integral to delivering exceptional customer service by managing customer orders and requests efficiently.
This role involves close collaboration with customers and businesses, third-party logistics providers, and internal teams to ensure smooth operations and a high customer satisfaction.
Key responsibilities
Customer and Consumer Liaison:Handle customer queries, complaints, and suggestions across various communication channels (phone, email and portals), ensuring timely and accurate responses.
Order Management:Process and manage sales orders, ensuring accuracy and timely delivery.
Address any issues proactively and coordinate with third-party logistics providers.
Claim Management:Efficiently handle customer claims, resolve complaints, and process returns and credits while maintaining transparency and adherence to company policies.
Customer Database Management:Manage customer accounts, ensuring data accuracy and compliance with sales agreements.
Safety and Quality:Monitor and report adverse events and quality issues, ensuring they are escalated and addressed appropriately.
Leadership and Strategic Thinking:Develop and implement strategies to enhance customer service and supply chain processes.
What we are looking for
Education
Bachelor's degree in Business or a related field.
Experience
Minimum of two years in Customer Service, Supply Chain/Operations, or Administration.
Experience with MS Office (Excel proficiency), ERP, and CRM systems is advantageous.
Experience in the pharmacy sector is a plus
Personal and Professional Skills
Exceptional customer service skills with a focus on customer satisfaction and loyalty.
Collaborative team player with a positive attitude and willingness to go the extra mile.
Ability to perform in a fast-paced environment
Strong task prioritization and workload management abilities.
Excellent communication skills, both verbal and written.
Self-motivated, proactive, and eager to learn and improve.
Results-driven with a high level of achievement.
Commitment to the company's success and growth.
Forward-thinking and responsive to challenges.
Next Steps
If you possess the above experience/skills you are encouraged to send your resume, including a cover letter highlighting why you would like to join Pierre Fabre Australia and why you are the ideal candidate for this role.
Whilst we make every effort to consider all applications, due to the high volume of the latter, only shortlisted candidates will be contacted.
Recruitment agencies are requested not to contact the advertiser.
#J-18808-Ljbffr

  • Customer Service Officer Transport

    2 weeks ago

    Sydney, New South Wales, Australia Supply Chain Full time

    **About Woolworths Group**Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia...

  • Customer Supply Planner

    1 day ago

    Sydney, New South Wales, Australia Sharp & Carter Supply Chain and Procurement Sydney Full time $90,000 - $120,000 per year

    An international FMCG business are seeking a Customer Supply Planner to join their Australian team. This role plays a key part in ensuring product is available in the right place, at the right time, to meet customer demand while managing inventory accuracy and minimising write-offs.About the Role This is a key supply chain role with direct responsibility for...

  • Customer Service Officer Primary Connect+ 4Pl

    1 week ago

    Sydney, New South Wales, Australia Supply Chain Full time

    **Customer Service Officer | Primary Connect+ | 4PL Transport & Logistics- High level of support & a thorough on the job training- Office-based role at Yennora Support Office Flexibility to work Monday - Friday 10am - 7pm or Tuesday - Saturday**Welcome to Primary Connect+ (PC+)Primary Connect+ is our retailer-agnostic, technology-driven commercial business...

  • Supplier Solutions Lead

    2 weeks ago

    Sydney, New South Wales, Australia Supply Chain Full time

    **About UsIn October 2020, Woolworths Group Supply Chain rebranded to become Primary Connect - an end-to-end supply chain partner within Woolworths Group. Our team of more than 8,000 support businesses within Woolworths Group (such as Supermarkets, Countdown and Big W), and over 1,300 commercial customers across the country, to connect communities with the...

  • Customer And Partner Solutions Manger

    2 weeks ago

    Sydney, New South Wales, Australia Supply Chain Full time

    **About Us**In October 2020, Woolworths Group Supply Chain rebranded to become Primary Connect - an end-to-end supply chain partner within Woolworths Group. Our team of more than 8,000 continues to support our Woolworths, BWS, Dan Murphy's, Countdown, and BIG W stores across the country, providing them with our customers' favourite food, drink, and everyday...

  • Supply Chain Manager

    1 week ago

    Sydney, New South Wales, Australia Givaudan Full time

    Step into our world of creativity and joySupply Chain Manager- Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's...

  • Customer Supply Chain Manager

    2 weeks ago

    Sydney, New South Wales, Australia Nestlé Full time

    **The Opportunity**:**A day in the Life**:Deliver Supply Chain value creation for Nestlé and the Customer(s) by:- Understanding and meeting Customer KPIs, reporting regularly on progress- Building customer trust through reliable supply and accurate analysis- Acting as the escalation point for supply chain issues and recommending solutionsDrive cross...

  • Supply Chain Graduate

    2 weeks ago

    Sydney, New South Wales, Australia Qtac Guidance Officer Advisory Group Full time

    Full-time graduate role in P&G's Supply Chain team, leading projects to drive innovation, reduce costs, and improve service in a dynamic environment.Your roleResponsibilitiesCreating value by making non-intuitive connections between business needs and possibilitiesEliminating losses in the end-to-end supply chain through deep business understandingLeading...

  • Implementation Manager, Integrated Solutions

    2 weeks ago

    Sydney, New South Wales, Australia Supply Chain Full time

    **Full-time ongoing role, based in Norwest - Hybrid**:- **Implement end to end integrated supply chain solutions for our customers**:- **Ensure excellent service outcomes**:- **Join one of Australia's leading retail groups, and enjoy the opportunity to grow and make a positive difference**About Us**In October 2020, Woolworths Group Supply Chain rebranded to...

  • Commercial Manager

    2 weeks ago

    Sydney, New South Wales, Australia Supply Chain Full time

    **About UsIn October 2020, Woolworths Group Supply Chain rebranded to become Primary Connect - an end-to-end supply chain partner within Woolworths Group. Our team of more than 8,000 support businesses within Woolworths Group (such as Supermarkets, Countdown and Big W), and over 1,300 commercial customers across the country, to connect communities with the...