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The Victoria Hotel
3 weeks ago
The Victoria Hotel - Front Office Manager
Add expected salary to your profile for insights
Position Overview:
To co-ordinate and oversee the running of the hotel in the absence of the hotel Manager or the Rooms Division Manager with particular emphasis on assisting the management of operations within Front Office, monitoring hotel security and maximising the profitability of operations.
Our Vision is being leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities.
We do this by living our values of empowerment, possibilities and community.
We achieve our Vision and Purpose by delivering on our goals and values.
Our Goals
Growing revenue above market
Business transformation
Our Values
Empowerment: We make it happen
Possibilities: We evolve and innovate
Community: We make the connection
Key Accountabilities
The Duties and Responsibilities
To ensure solid understanding of Our Target and drive with Front Office team
To ensure all staff present themselves on time and in uniform.
Effective organisational communication with other departments
Effective planning for projects and events
To ensure all departments are adequately staffed.
To be aware of VIP and Group arrivals and departures and that all preparations are made for them.
To ensure a high level of service is maintained with all staff understanding and implementing the Hotels service values.
Look for new opportunities and optimise opportunities to change for improvement
To manage the hotel complaint system.
To perform the function of Manager on Duty
To ensure Front Office Departmental rosters are as cost effective as possible.
To ensure a clear and comprehensive handover occurs with the Duty Managers and Night Manager before their shift is completed.
To manage the daily operations of the Front Office Department.
This position description is not an exhaustive list of tasks that may be required.
All other reasonable requests or duties may be required to be performed from time to time.
Demonstrate and develop knowledge of the local/market to enhance Company's performance and results
The Offer:
Opportunity to grow in the company and enjoy EVT Hospitality & Entertainment career opportunities in management or alike with new hotel's coming up all the time
About You:
The successful candidate needs to possess the following experience and skills:
You have anoutgoingpersonality,positiveattitude and loads of initiative
You are eager togrowyour skill set and learn about hotel's to grow your career
Looking for someone keen to advance their Hotelcareerto develop into a higher role in the future.
Staff Benefits card across EVT Hospitality & Entertainment
Complimentary movie tickets, discounts of hotels and F&B and more
The Victoria Hotel is part of EVT Hospitality and Leisure including exciting Hotel brands such as QT Hotels & Resorts, Rydges, Atura and Independent Collection by EVT.
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