The Victoria Hotel

4 days ago

Melbourne, Victoria, Australia at Full time
The Victoria Hotel - Front Office Manager

Add expected salary to your profile for insights

Position Overview:
To co-ordinate and oversee the running of the hotel in the absence of the hotel Manager or the Rooms Division Manager with particular emphasis on assisting the management of operations within Front Office, monitoring hotel security and maximising the profitability of operations.

Our Vision is being leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

  • Growing revenue above market
  • Business transformation

Our Values

  • Empowerment: We make it happen
  • Possibilities: We evolve and innovate
  • Community: We make the connection

Key Accountabilities

The Duties and Responsibilities

  • To ensure solid understanding of Our Target and drive with Front Office team
  • To ensure all staff present themselves on time and in uniform.
  • Effective organisational communication with other departments
  • Effective planning for projects and events
  • To ensure all departments are adequately staffed.
  • To be aware of VIP and Group arrivals and departures and that all preparations are made for them.
  • To ensure a high level of service is maintained with all staff understanding and implementing the Hotels service values.
  • Look for new opportunities and optimise opportunities to change for improvement
  • To manage the hotel complaint system.
  • To perform the function of Manager on Duty
  • To ensure Front Office Departmental rosters are as cost effective as possible.
  • To ensure a clear and comprehensive handover occurs with the Duty Managers and Night Manager before their shift is completed.
  • To manage the daily operations of the Front Office Department.
  • This position description is not an exhaustive list of tasks that may be required. All other reasonable requests or duties may be required to be performed from time to time.
  • Demonstrate and develop knowledge of the local/market to enhance Company's performance and results

The Offer:

  • Opportunity to grow in the company and enjoy EVT Hospitality & Entertainment career opportunities in management or alike with new hotel's coming up all the time

About You:

The successful candidate needs to possess the following experience and skills:

  • You have anoutgoingpersonality,positiveattitude and loads of initiative
  • You are eager togrowyour skill set and learn about hotel's to grow your career
  • Looking for someone keen to advance their Hotelcareerto develop into a higher role in the future.
  • Staff Benefits card across EVT Hospitality & Entertainment
  • Complimentary movie tickets, discounts of hotels and F&B and more
  • The Victoria Hotel is part of EVT Hospitality and Leisure including exciting Hotel brands such as QT Hotels & Resorts, Rydges, Atura and Independent Collection by EVT.
Unlock job insights

Salary match Number of applicants Skills match

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

Researching careers? Find all the information and tips you need on career advice.

#J-18808-Ljbffr

  • The Victoria Hotel

    3 weeks ago

    Melbourne, Victoria, Australia EVT - Entertainment | Ventures | Travel Full time

    The Victoria Hotel - Front Office ManagerJoin to apply for the The Victoria Hotel - Front Office Manager role at EVT - Entertainment | Ventures | TravelThe Victoria Hotel - Front Office Manager3 days ago Be among the first 25 applicantsJoin to apply for the The Victoria Hotel - Front Office Manager role at EVT - Entertainment | Ventures | TravelTitle: Front...

  • The Victoria Hotel

    3 weeks ago

    Melbourne, Victoria, Australia EVT - Entertainment | Ventures | Travel Full time

    The Victoria Hotel - Front Office ManagerJoin to apply for the The Victoria Hotel - Front Office Manager role at EVT - Entertainment | Ventures | TravelThe Victoria Hotel - Front Office Manager3 days ago Be among the first 25 applicantsJoin to apply for the The Victoria Hotel - Front Office Manager role at EVT - Entertainment | Ventures | TravelTitle: Front...

  • The Victoria Hotel

    5 days ago

    Melbourne, Victoria, Australia EVT - Entertainment | Ventures | Travel Full time

    Job TitleThe Victoria Hotel - Assistant Night ManagerOverviewJoin to apply for the The Victoria Hotel - Assistant Night Manager role at EVT - Entertainment | Ventures | TravelAs an Assistant Night Manager, you will work together with the Night Team to anticipate and deliver an exceptional experience to all guests. You report to the Front Office Manager &...

  • The Victoria Hotel

    5 days ago

    Melbourne, Victoria, Australia EVT - Entertainment | Ventures | Travel Full time

    Job Title The Victoria Hotel - Assistant Night Manager Overview Join to apply for the The Victoria Hotel - Assistant Night Manager role at EVT - Entertainment | Ventures | Travel As an Assistant Night Manager, you will work together with the Night Team to anticipate and deliver an exceptional experience to all guests. You report to the Front...

  • The Victoria Hotel

    4 days ago

    Melbourne, Victoria, Australia Event hospitality & entertainment Limited Full time

    The Victoria Hotel - Assistant Night ManagerPosted Tuesday 19 August 2025 at 2:00 pmJOB TITLE: Night Audit Supervisor/Relief Night ManagerAs an Assistant Night Manager, you will work together with the Night Team to anticipate and deliver an exceptional experience to all guests. You report to the Front Office Manager & Rooms Division Manager and collaborate...

  • The Victoria Hotel

    4 days ago

    Melbourne, Victoria, Australia Event hospitality & entertainment Limited Full time

    The Victoria Hotel - Assistant Night ManagerPosted Tuesday 19 August 2025 at 2:00 pmJOB TITLE: Night Audit Supervisor/Relief Night ManagerAs an Assistant Night Manager, you will work together with the Night Team to anticipate and deliver an exceptional experience to all guests. You report to the Front Office Manager & Rooms Division Manager and collaborate...

  • The Victoria Hotel

    2 days ago

    Melbourne, Victoria, Australia Event Hospitality & Entertainment Limited Full time

    The Victoria Hotel - Assistant Night ManagerPosted Tuesday 19 August 2025 at 2:00 pmJOB TITLE:Night Audit Supervisor/Relief Night ManagerAs an Assistant Night Manager, you will work together with the Night Team to anticipate and deliver an exceptional experience to all guests.You report to the Front Office Manager & Rooms Division Manager and collaborate...

  • The Victoria Hotel

    4 hours ago

    Melbourne, Victoria, Australia At Full time

    The Victoria Hotel - Front Office ManagerAdd expected salary to your profile for insightsPosition Overview:To co-ordinate and oversee the running of the hotel in the absence of the hotel Manager or the Rooms Division Manager with particular emphasis on assisting the management of operations within Front Office, monitoring hotel security and maximising the...

  • The Victoria Hotel

    4 days ago

    Melbourne, Victoria, Australia at Full time

    The Victoria Hotel - Front Office ManagerAdd expected salary to your profile for insightsPosition Overview:To co-ordinate and oversee the running of the hotel in the absence of the hotel Manager or the Rooms Division Manager with particular emphasis on assisting the management of operations within Front Office, monitoring hotel security and maximising the...

  • Bar Attendant Lancemore Mansion Hotel Werribee Park

    3 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Bar Attendant Lancemore Mansion Hotel Werribee ParkJoin to apply for the Bar Attendant Lancemore Mansion Hotel Werribee Park role at Lancemore Hotel GroupBar Attendant Lancemore Mansion Hotel Werribee Park1 day ago Be among the first 25 applicantsJoin to apply for the Bar Attendant Lancemore Mansion Hotel Werribee Park role at Lancemore Hotel GroupGet...