Manager, Infrastructure Platforms

**Winc** is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can be tailored to our customers' needs.

The **Manager, Infrastructure Platforms & Operations** is responsible for leading a team of IT professionals in the development, maintenance and support of cost-effective and reliable IT Infrastructure services at WINC.

**In this role you will be responsible for**:

- Manage and lead the team to deliver a reliable and cost-efficient Cloud and Infrastructure service in line with the agreed KPIs
- Provide a reliable IT infrastructure platform which meets the business SLAs
- Manage the monitoring, maintenance, upgrade and administration of all IT infrastructure systems
- Work with the Head of Infrastructure & Operations to ensure an effective disaster recovery approach is in place
- Work with the Head of Infrastructure & Operations to ensure that IT assets are managed effectively throughout their life-cycle
- Work with the Head of Infrastructure & Operations to optimise the operational and capital expenditures to achieve a lowest total cost of ownership/operation for hardware, software and services for a targeted service level
- Work with the Head of Infrastructure & Operations to develop IT business cases and support and deliver IT initiatives for tactical and strategic IT improvements
- Execute the minor and major incident, service and change management process to ensure an optimal delivery of IT services
- Mentor your team for individual development, engage all onshore and offshore team members, set and monitor priorities and KPIs
- Collaborate with key business owners and technology managers to identify their IT infrastructure needs and develop a roadmap for their implementation
- Work with the Head of Infrastructure & Operations to implement new approaches to increase reliability and flexibility, and to lower costs of the IT infrastructure platform by optimising the current platform, adopting new technologies and utilising effective vendor services
- Maintain relationships with relevant technology partners providing IT infrastructure and operations related services
- Leverage partners to provide innovation into the business

**Skills & Experience Required**:

- Experience in IT infrastructure design and operations including servers, storage, databases, networks, communications, printing, security, end-user device management
- Experience in IT operations including service desk management, problem and incident management, change management
- Minimum of 3 years' experience in an IT management role
- High level of service orientation
- High attention to detail, accuracy and consistency
- Knowledge of ITIL methodology
- Experience with common management tools and infrastructure technologies
- Advanced skills in problem identification and resolution management

**Working with us**

We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.

We all reap the rewards of diversity with gender equity across teams, senior management and internal promotions as just the beginning.

We are committed to First Nations empowerment and support and clear on our responsibility to take action to address the imbalance in opportunities.

We are focused on working towards a more sustainable future with our Winc Social Agenda - our plan to make a difference across six pillars of social responsibility (Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging/Management of Waster and Ethical Sourcing).

We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc.

We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).

And finally, there's plenty of perks Our much loved quarterly Our Heroes recognition program, team discounts, corporate partner discounts. People say it's a really collaborative and supportive environment - why don't you be the judge?
- We are passionate about First Nations employment and encourage First Nations Peoples to apply._

**To Apply**: Send your resume to the Winc People Team by selecting 'Apply' and following the prompts.

No Recruitment Agencies - We have this one covered