Executive Housekeeper

2 weeks ago

Gold Coast, Queensland, Australia Silk Full time

Lead at a luxury 5-star hotel with a nationally respected brand.
- Drive service excellence in a supportive, people-first culture.
- Enjoy career growth, great benefits, and iconic hotel partnerships.

**Join Silk Hospitality - Elevate Excellence in Housekeeping**

Silk Hospitality invites an experienced, service-driven individual to take the helm of our housekeeping team at a luxury 5-star hotel in the Gold Coast. As Executive Housekeeper you will play a pivotal role in upholding an exceptional standard of cleanliness, presentation, and service delivery for our hotel partners and their guests.

**Key Responsibilities include but are not limited to;**
- Oversee daily operations of the housekeeping department to ensure cleanliness and presentation standards are consistently met.
- Lead, train, and motivate team members to deliver outstanding service.
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas.
- Manage departmental budgets, supply inventory, and cost control.
- Uphold strict health, hygiene, and safety protocols.
- Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service.
- Respond to guest requests, feedback, and complaints professionally and promptly.
- Maintain and enhance standard operating procedures.
- Monitor and report on housekeeping performance, occupancy needs, and staffing levels.
- Support onboarding and ongoing training programs for new and existing staff.
- Ensure exceptional guest satisfaction at all times.

**What We're Looking For**:

- Proven success as an Executive Housekeeper in a 5-star hotel.
- In-depth knowledge of housekeeping operations, procedures, and standards.
- High attention to detail and a passion for cleanliness and presentation.
- Self-motivated with a proactive and solution-oriented attitude.
- A team-focused, positive attitude with a commitment to excellence.

**Why Join Silk Hospitality?**
- A leadership role in a prestigious luxury hotel environment.
- Competitive salary.
- Work alongside iconic hotel brands and industry leaders.
- Supportive and inclusive company culture where your contribution matters.
- Be part of a fast-growing national business.
- Employee benefits - enjoy discounts on retail, healthcare & more.

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