Housekeeping Attendant

24 hours ago

Gold Coast, Queensland, Australia Qt Hotels And Resorts Full time

Title:
Room Attendant
Position Overview:
To service and thoroughly clean the Hotel's rooms in accordance with the established standards, maintaining a high standard of cleanliness and providing our Guests with the very best service in a clean healthy environment.
Our
Vision
is being leaders in creating experiences and properties that escape the ordinary.
Our
Purpose
is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our
Vision
and
Purpose
by delivering on our goals and values.
Our Goals
Growing revenue above market
Maximise assets
Business transformation
Our Values
Empowerment: We make it happen
Possibilities: We evolve and innovate
Community: We make the connection
Key Accountabilities
Anticipates and attend to the guest's needs and desires immediately.
Services and cleans allocated rooms to the highest standards within the allocated time
Replenishes and controls Guest supplies.
Reports to the Supervisor any maintenance needing attention.
Follows all Housekeeping policies and procedures to the standard set by the Executive Housekeeper.
Takes extreme care with personal grooming in order to maintain a consistently high level of professional appearance.
Informs Housekeeping Office IMMEDIATELY of any unusual, different or abnormal situations seen in or around the Hotel.
Reports any potential health and safety hazards to the Supervisor.
Greets Hotel guests in a polite and courteous manner being careful not to confuse friendliness with familiarity.
Attends monthly departmental communication, training and information meetings.
Complies with all of the Hotel's standard operational policies and procedures as outlined in the Team Handbook.
Has a full knowledge of, and practices all of the Hotel's established workplace health and safety guidelines (WH&S).
Gives assistance to other departments or outlets when required.
Carries out other duties as directed by the Executive Housekeeper/Housekeeping Supervisors.

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