Service Desk Analyst

2 weeks ago

Sydney, New South Wales, Australia Bvn Architecture Full time

BVN is looking for someone to provide IT support within the Service Desk to BVNers (our people) for a 12-month fixed-term contract. You could be full-time or part-time; perhaps you are returning to work or studying; come to us with your situation. We would love to hear from you.

The Service Desk is responsible for helping BVNers in their work, consisting of a collaborative group of individuals. Although most daily work will be autonomous, the Team regularly work together and support each other in their tasks.

This office-based role demands high standards of customer service and a willingness to provide excellent IT support. You will be comfortable with various technologies and always be keen to learn more.

You will be empathetic and able to see things through other people's eyes. You will want to leave people feeling positive and reassured that you can help them. You will be a confident communicator loving to share ideas or hacks with the rest of the team and the wider studio.

**RESPONSIBILITIES**
- Work within the BVN Technology Team.
- Action IT incidents and requests received through telephone calls or our ticketing system by triaging, providing technical troubleshooting and escalating to other BVN Technology teams.
- Provide a high level of customer service, responding in an empathetic and nurturing manner.
- Be willing to share knowledge with all Technology team members to help create better processes.
- Support and collaborate with other team members.
- Occasional after-hours work may be required.

**SKILLS & EXPERIENCE**
- One year's experience as a Service Desk Analyst or similar technical or business support role.
- Proven communication skills, both written and spoken.

Our culture nurtures collective creativity, inclusion and diversity and/or those seeking a part-time position or not meeting all the criteria are still encouraged to apply.

This role will require a presence in the office.

  • Service Desk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Fujitsu Full time

    About the job Service Desk Analyst**Service Desk Analyst****North Sydney location****We Are Fujitsu**We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the...

  • Service Desk Analyst

    1 week ago

    Sydney, New South Wales, Australia Fujitsu Full time

    **Service Desk Analyst****North Sydney location****We Are Fujitsu**We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our...

  • Service Desk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Hitech Group Full time

    Exciting opportunity with a Federal Government Department 12 Month Contract + 2 x 12 Month ExtensionsRewarding hourly rates $$$ A Federal Government Department is seeking an experienced Service Desk Analyst to join their ICT Service Desk team.The successful candidate will provide first level support to internal and external stakeholders and contribute to the...

  • Service Desk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Citr Full time

    At CITR we specialise in IT within the Private, Government, Health, and Banking sectors. Throughout the process you can expect to be treated with the dignity and respect you deserve with a transparent experience. We will partner with you to find the right opportunity**THE OPPORTUNITY**A private sector client who is based in Sydney are currently looking for a...

  • Service Desk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Peoplebank Full time

    Location:- Sydney CBD- Job Type:- Contract- Posted:- about 11 hours ago- Contact:- Aparna Sharma- Discipline:- General IT- Reference:- 261925- Initial 12 months contract- Location: Western Sydney (Richmond)- Hybrid work model ( 3 days / office)Our client is looking for a Service Desk Analyst to join its IT team.In this role you will be supporting a full...

  • Service Desk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Technology People Australia Full time

    **Service Desk Analyst**- South Melbourne- Outstanding leader- $61k - $65k + super + on call allowance + phone allowance**About the company**Technology People have partnered with a leading supplier of media and communications in Australia. With almost 100 radio stations under the brand alongside over 90 free to air TV signals, this business impacts over 10%...

  • Service Desk Analyst

    3 weeks ago

    Sydney, New South Wales, Australia THOMAX Full time

    Service Desk Analyst - Application SupportService Desk Analyst - Application Support1 day ago Be among the first 25 applicantsDirect message the job poster from THOMAXHuman Resources Practitioner & Human Behaviour Enthusiast, Disruptive Thinker, Diversity & Inclusion Ambassador, Equality, Openness & Belonging…The CompanyJoin our industry-leading team in...

  • Service Desk Analyst

    3 weeks ago

    Sydney, New South Wales, Australia THOMAX Full time

    Service Desk Analyst - Application SupportService Desk Analyst - Application SupportGet AI-powered advice on this job and more exclusive features.Direct message the job poster from THOMAXHuman Resources Practitioner & Human Behaviour Enthusiast, Disruptive Thinker, Diversity & Inclusion Ambassador, Equality, Openness & Belonging…The CompanyJoin our...

  • Service Desk Analyst

    3 weeks ago

    Sydney, New South Wales, Australia THOMAX Full time

    Service Desk Analyst - Application SupportService Desk Analyst - Application SupportGet AI-powered advice on this job and more exclusive features.Direct message the job poster from THOMAXHuman Resources Practitioner & Human Behaviour Enthusiast, Disruptive Thinker, Diversity & Inclusion Ambassador, Equality, Openness & Belonging…The CompanyJoin our...

  • Service Desk Analyst

    3 weeks ago

    Sydney, New South Wales, Australia THOMAX Full time

    Service Desk Analyst - Application SupportService Desk Analyst - Application Support1 day ago Be among the first 25 applicantsDirect message the job poster from THOMAXHuman Resources Practitioner & Human Behaviour Enthusiast, Disruptive Thinker, Diversity & Inclusion Ambassador, Equality, Openness & Belonging…The CompanyJoin our industry-leading team in...