Service Desk Analyst

2 weeks ago

Sydney, New South Wales, Australia Peoplebank Full time

Location:
- Sydney CBD- Job Type:
- Contract- Posted:
- about 11 hours ago- Contact:
- Aparna Sharma- Discipline:
- General IT
- Reference:
- 261925- Initial 12 months contract
- Location: Western Sydney (Richmond)
- Hybrid work model ( 3 days / office)

Our client is looking for a Service Desk Analyst to join its IT team.

In this role you will be supporting a full range of ICT resources, audio visual, office-based technology, printers etc) through a variety of channels including telephone, remote desktop, chat support and face-to-face resolving as many incidents and requests at first point of contact as possible.

**Key Responsibilities**:

- Service Desk and Incident Management
- Client Services Management
- Service Support
- Supplier Relationship Management

**Essential Skills and Experience**:

- Previous experience as a Service Desk Analyst
- Experience with desktop hardware and software, including operating systems and MS Products
- Technical skills with Microsoft
- Excellent customer service and verbal/written communication skills
- Experience working on a multichannel Service Desk
- Previous experience with a ticketing system
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._

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