Service Desk Analyst

2 days ago

Sydney, New South Wales, Australia Technology People Australia Full time

**Service Desk Analyst**
- South Melbourne
- Outstanding leader
- $61k - $65k + super + on call allowance + phone allowance

**About the company**
Technology People have partnered with a leading supplier of media and communications in Australia. With almost 100 radio stations under the brand alongside over 90 free to air TV signals, this business impacts over 10% of the Australian population EVERY WEEK.

**Benefits of this company**
- Mobile Phone/Phone Allowance
- Generous On-call Remuneration
- Cutting edge technology
- Exposure to brands such as McDonald's, Coles, Telstra, Australian Government etc.

**About the role**
The purpose of the Service Desk Analyst is to provide technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call centre environment.
- Handle incoming calls from users over the phone or by connecting to remote computers
- Able to carry out deskside support (visit user's desks) or assist users when they walk up to service desk for help.
- Log service requests with external Vendors and manage turnaround of requests.

**Skills/Experience**
- Solid understanding of LAN/WAN fundamentals, wireless & VPN technologies
- Anti-Virus products and PC Security
- Knowledge of help desk ticketing systems desired (ServiceNow)
- Experience with Windows and OSX operating systems

**Culture**
This is a rare opportunity to join an outstanding team with a highly committed people leader. The culture in this business is a highly collaborative, team focused environment where even the National Service Desk Manager does on-call with the team to ensure that they are as close to their people as they can possible be. A truly people-first culture.

**How to apply

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