Technical Support Team Lead

4 days ago

Sydney, New South Wales, Australia Bebeemanagement Full time

Leadership Opportunity
We are seeking a dedicated and experienced leader to manage a team of technical support professionals.
The Role
As a manager, you will be responsible for shaping the customer support experience for our innovative solutions and fostering a collaborative team environment.
Key Responsibilities
Lead, mentor, and manage a team of technical support professionals.
Oversee daily support operations, workload allocation, and team scheduling.
Develop and implement process improvements to enhance team efficiency.
Manage and resolve complex customer escalations.
Identify opportunities for tools improvement and implement changes.
Foster a collaborative and engaging team culture.
Benefits
This role offers a unique opportunity to make a meaningful impact on our customers' experiences. You will have the chance to work with a high-performing team and contribute to the success of our organization.
What We Offer
In addition to a competitive salary and benefits package, we offer a dynamic and supportive work environment that encourages growth and development.

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