Disability Service Manager

1 week ago

Brisbane, Queensland, Australia Flourish Support Services Full time

At Flourish Support Services, the Care Manager plays a pivotal role as the bridge between our participants, their families, and our team of dedicated support workers. As a Care Manager, you will drive the delivery of exceptional, person-centered care, ensuring services align with the needs, goals, and aspirations of participants in compliance with NDIS standards.

Your leadership, empathy, and organizational skills will directly contribute to our mission of empowering individuals with disabilities to thrive. This is a dynamic and multifaceted role that requires a balance of client engagement, team collaboration, and operational oversight.

**Key Responsibilities**Participant Relationship Management**: Build and maintain meaningful relationships with participants, ensuring their needs and goals are met through regular communication and personalized care approaches.**Care Plan Development**: Collaborate with participants, their families, and healthcare professionals to design and implement tailored support plans that align with NDIS requirements.**Support Worker Oversight**: Provide guidance and mentorship to support workers, fostering a culture of continuous improvement and excellence in service delivery.**Client Communication**: Act as the primary point of contact for participants and their families, addressing inquiries and resolving concerns with sensitivity and efficiency.**Staff Training and Development**: Identify training needs and lead initiatives to enhance the skills and knowledge of support workers, ensuring high standards of care.**Client Onboarding**: Oversee the seamless onboarding process for new participants, including initial assessments and orientation to our services.**Compliance and Documentation**: Maintain meticulous and up-to-date client records, ensuring compliance with all regulatory and organizational policies.**Stakeholder Engagement**: Collaborate with external stakeholders, including healthcare providers, therapists, and funding bodies, to deliver holistic support.
- **Operational Support**: Participate in a rotating on-call schedule to ensure the continuity of high-quality care for our participants outside of regular business hours.

**Benefits**:
At Flourish Support Services, we believe that our team members are our greatest asset. As part of our commitment to fostering a thriving, supportive, and fulfilling workplace, we are proud to offer:
**A Stimulating Work Environment**: Be part of a dynamic organization that values innovation, collaboration, and personal growth.**Career Advancement Opportunities**: Take advantage of clear pathways for professional development and advancement as we continue to grow.**Comprehensive Training and Development**: Access a range of skills-building programs designed to help you excel in your role.**Supportive Team Culture**: Join a friendly and collaborative team that prioritizes mutual respect and shared success.
- **Generous Leave Entitlements**: Enjoy 5 weeks of annual leave to support a healthy work-life balance.

If you're ready to embrace a rewarding and impactful role where your contributions are valued, we encourage you to apply. Join Flourish Support Services and become part of our dedicated family of professionals making a difference every day.

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