Security Coordinator

2 weeks ago

Melbourne, Victoria, Australia G4S Full time

WHAT WE OFFER
- A competitive salary package - $70 - $80k + Super
- Work-life balance
- Monday to Friday work during business hours
- Career development
- Opportunities to grow within the G4S team and gain mentorship from the CSV Senior Leadership Team
- Gain insight into the Victorian Legal System
- Develop excellent client relationships with court registrars, Victoria Police, and other court users.

ABOUT THE ROLE AND TEAM
Our security services at Court Services Victoria keep the courts and tribunals and the people who attend them safe, secure and orderly. For people living with family violence, court security also makes the experience of attending court safer and less confronting in more than 70 courts across Metropolitan and Regional Victoria.
As a Hub Coordinator, you will be responsible for providing valuable day-to-day leadership of our local Court Security Officers (CSOs). Operating within the assigned geographical hub of the Metro region, you will ensure security and service delivery standards are maintained to the highest levels. Hub Coordinators will have demonstrated staff management skills, high attention to detail in a compliance-driven environment and have excellent problem-solving skills to ensure Court Services Victoria keep courts safe and secure.
Our Metro region consists of 3 different hub locations, and you will supervise and manage approximately 110 Court Security Officers at 17 different Courts in the Metro region with support from the CSV Operations Manager and our Senior Leadership Team.
Our Metro Court locations include Werribee, Broadmeadows, Heidelberg, Dandenong, and Frankston Magistrates Courts to name a few.

**Core responsibilities of this role include**:

- Leadership - Provide leadership and supervision of all CSOs within the Metro region, including staff performance management. This will involve visiting different sites within the Metro Hub on a regular basis.
- Recruitment & Training - Interviewing CSO applicants onsite and online for vacant roles and liaising with the G4S Talent Acquisition team regarding applicant outcomes.
- Reporting and Administration - Complete all operational reports accurately and within agreed timeframes, ensure all timesheets and payroll data is submitted, and complete and submit compliance checks.
- Rostering and Workforce Planning - Coordinate the allocation of CSO's to undertake ad hoc duties utilising cost effective rostering options whilst delivering high standards of customer service.
- Safety and Compliance - Ensure that all security and OH&S incidents are investigated, escalated and reported to G4S, and contribute to the maintenance and improvement of workplace safety.
- Stakeholder Management - Develop and maintain excellent client relationships with court registrars, Victoria Police, and other court users.

WHAT WE'RE LOOKING FOR

**Essential requirements**:

- Minimum Certificate II - Unarmed Guard
- A current Victorian Security Licence
- Current Victorian Driver's Licence
- Computer literate and ability to produce word documents and excel workbooks
- Excellent communication skills

**Desirable**:

- Certificate IV in Frontline Management
- Previous experience in operational management
- Previous experience in leading remote teams
- Minimum 12 months experience at a similar level
- Demonstrated staff management and positive interpersonal skills
- X-ray screening experience

COMPLIANCE
ABOUT G4S AUSTRALIA AND NEW ZEALAND

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