Customer Support Consultant

1 week ago

Sydney, New South Wales, Australia Winning Services Full time

**Company Description**
The Winning Group isn't just a retail business as you might know us; we are a leading technology and logistics company and a premium retailer. We are a multi-award winning fourth generation Australian family owned business, whose entities include Winning Appliances, Appliances Online, Winning Services, Home Clearance and Rogerseller.

Winning Services, operating nationwide, offers world-class delivery, installation, and warehousing for our whitegoods, homewares, and 3PL partners. As we invest in the latest technology and equipment to expand our comprehensive coverage and legendary service to our customer base, our team members consistently deliver the best shopping experience, as evidenced by our impressive net promoter score of 81.1.

Reporting into the Operations Support Manager and Customer Support & Admin Team Leader, the Customer Support Consultant (Install) is responsible for the provision of exceptional customer service and efficient support of administrative functions for the national Winning Services Installation business. These functions are the key to
seamless communication and installation planning between Winning Group Sales teams, the DC, our Installation teams and our Customers.
- Manage installation orders in Navision ERP.
- Coordinate with State Install Managers to schedule/rebook installations.
- Process changes and special requests, ensuring communication with stakeholders.
- Maintain accurate records of orders, invoices, and inventory for audits.
- Record stock and resource movements (receipts, dispatch, returns) in Navision.
- Collaborate with teams to resolve outstanding returns/SROs.
- Uphold high standards of customer service.
- Provide scheduling support for commercial teams (bulk deliveries).
- Resolve customer queries or escalate as needed.

**Qualifications**
- 3+ years in customer support/administration.
- Strong data entry skills with a customer service focus.
- Experience with ERP systems.
- Excellent written and verbal communication.
- Professional, customer-focused, and committed to quality service.
- Strong time management and ability to meet deadlines.
- Accurate data entry and record keeping.
- Team player, able to work independently.
- Experience in trade, maintenance, supply chain, or distribution support is a plus.

**Additional Information**
- Permanent full-time position.
- Monday - Friday with flexible start and finish times 7:00am - 3:00pm, 8:00am - 4:00pm or 9:00am - 5:00pm.
- Danks Street Waterloo NSW.

**Benefits**
- Exciting career advancement opportunities await as we are a rapidly growing company that values promoting from within our talented team
- Our in-house Training Academy provides ongoing training (incl. nationally accredited Cert III and Cert IV) and development opportunities, ensuring that our employees have the chance to enhance their skills and knowledge.
- We are dedicated to supporting your growth and helping you become the best you can be. For all managerial roles, we offer a fully funded Certificate IV in Leadership and Management course to help you further develop your skills and thrive in your career.
- Experience Winning Perks with exclusive discounts, deals, and savings on a diverse array of products and services. From retail and dining to travel, entertainment, wellness, gym and more.
- Access to an employee assistance program (EAP).
- Enjoy generous discounts on our whitegoods and homewares range, which features cutting-edge brands from the world's industry leaders.

  • Customer Support Consultant

    4 weeks ago

    Sydney, New South Wales, Australia Forward Ability Support Full time

    Join to apply for the Customer Support Consultant role at Forward Ability Support3 days ago Be among the first 25 applicantsJoin to apply for the Customer Support Consultant role at Forward Ability SupportForward Ability Support provided pay rangeThis range is provided by Forward Ability Support. Your actual pay will be based on your skills and experience...

  • Customer Support Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Entsia Full time

    **About the Role**:The role of the **Customer Support Consultant** is a customer-facing role responsible for engaging with customers who have implemented the Entsia platform. This engagement will take the form of BAU support, small project development, advice and expertise as required. After gathering and understanding the customer's requirements, the...

  • Customer Support Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Entsia Full time

    -Location:Sydney**About the Role**:The role of the **Customer Support Consultant** is a customer-facing role responsible for engaging with customers who have implemented the Entsia platform. This engagement will take the form of BAU support, small project development, advice and expertise as required. After gathering and understanding the customer's...

  • Customer Support Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Fenergo Full time

    Customer Support Consultant Base pay range: A$84,000.00/yr - A$88,000.00/yr This range is provided by Fenergo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. About the role We are looking for a knowledgeable Customer Support Consultant to triage and resolve issues raised against our...

  • Customer Support Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Fenergo Full time

    Customer Support ConsultantBase pay range: A$84,000.00/yr - A$88,000.00/yrThis range is provided by Fenergo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.About the roleWe are looking for a knowledgeable Customer Support Consultant to triage and resolve issues raised against our software applications....

  • Customer Support Consultant

    3 weeks ago

    Sydney, New South Wales, Australia REA Group Full time

    Join a collaborative team and deliver great customer experiencesSolve different problems every day and enjoy great learning opportunitiesPermanent full time role based in Richmond, Sydney or Brisbane We're REAWith bold and ambitious goals, REA Group is changing the way the world experiences property.No matter where you're at on your property journey, we're...

  • Customer Support Consultant

    3 weeks ago

    Sydney, New South Wales, Australia REA Group Full time

    OverviewJoin to apply for the Customer Support Consultant role at REA Group.Permanent full-time role based in Richmond, Sydney or Brisbane.What The Role Is All AboutResolve issues with our customers via phone, email and web chat in an empathetic, professional and timely mannerBe digitally-savvy; we use a variety of systems, such as Zendesk, Slack, Salesforce...

  • Customer Support Consultant

    3 weeks ago

    Sydney, New South Wales, Australia REA Group Full time

    OverviewJoin to apply for the Customer Support Consultant role at REA Group.Permanent full-time role based in Richmond, Sydney or Brisbane.What The Role Is All AboutResolve issues with our customers via phone, email and web chat in an empathetic, professional and timely mannerBe digitally-savvy; we use a variety of systems, such as Zendesk, Slack, Salesforce...

  • Customer Support Consultant

    4 weeks ago

    Sydney, New South Wales, Australia REA Group Full time

    Join a collaborative team and deliver great customer experiencesSolve different problems every day and enjoy great learning opportunitiesPermanent full time role based in Richmond, Sydney or BrisbaneWe're REAWith bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're...

  • Customer Support Consultant

    4 weeks ago

    Sydney, New South Wales, Australia REA Group Full time

    Join a collaborative team and deliver great customer experiencesSolve different problems every day and enjoy great learning opportunitiesPermanent full time role based in Richmond, Sydney or BrisbaneWe're REAWith bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're...